Shell

1 Star goes to friendly cashiers inside there. Customer service at the point of sale is outstanding. Service by petrol attendants is disgusting, and it looks obvious that tips they get from particular customers or from known customers, or of according to their judgements look wealthy has made them forget why they are employed and what is a customer service. They have target motorists to serve whom they hope to get tips from I believe. I filled up my tank with R500 at around 18:00 today on the 2nd March 2022. Almost every Wednesday I pass by the service station to grab few things and I observe a lot from Petrol attendance staff. This kind of service rendered by petrol attendants is unacceptable and should be discouraged. Some customers have to get out of their cars and wash their windows, fill air in their tyres, and some special customers will be asked if everything is fine in the car, things like oil and water, and then without asking, if wind screen is dirty, be washed voluntarily as that is part of the customer service but only rendered to special motorists.I feel they should once again be reminded of proper work ethics, and again be explained to by the management what exactly equal customer service is to all equal customers of Shell Garage.

Great coffee served 24hrs of the day. ATM, Fuel & more food than you would expect from a convenience store.

Super clean and modern.

Great service to the area, friendly staff

Great service from the petrol attendants, nice selection of food at the shop.BUT do not support the car wash on the same premises as they have no clue how to wash cars. Tried them once and they put over 10 scratches on the paintwork.

Received terrible customer experience from Shell Westbrook Tongaat. Will no longer support their business.

Staff attitude at pump ,more interested in eating than filling my 5 litre container for Generator.i was refused, will never support u again, rather go Sasol or maidstone

TERRIBLE SERVICE!!! was verbally abused & mocked by 2 fuel attendants because I didn't roll my window down fully- I explained to them that it's a personal precaution I still take due to covid. They swore at us and began ridiculing us in front of other customers. We called for the manager - the attendants still continued to argue with him.It's truly sad to go through such an experience at your go-to service station just for taking your own safety/hygiene precautions!!!

Great service with the friendliest staff!