MTN Store - Menlyn Park Shopping Centre LG7

Service was excellent. Never in past had such good service. Person that assisted me was Johannes. Made sure to give me correct package and relative information. Dreaded to go but all I can say highy recommended after this experience. Excellent!

Worst MTN experience ive ever had, my phone stopped making calls but can receive calls, i have been in store for 3 hours and everyone has tried assisting and nothing worked. I was forced to do a sim swap and pay R150 for it as i was told this will fix the problem and it didnt. I want a refund.We contacted mtn customer care they reset all neccesary settings and still nothing. HLR settings and barring settings and still nothing. My phone still doesn’t make calls and its bad for my business. Mtn customer care switched off the call and does not assist me any further.

The best Customer Service ever. The crews go all out to assist you. The way they interact and share ideas on how they can help its on another level.

Very bad service.6 people standing at door. 2 people behind counter not assisting.Waited more than 30 minutes for my number to be calledMtn Atterbury gets my support

This MTN Store got a make over and the layout is amazing. The staff is friendly and helpful and ready to help you. Visit in store or online for more information and specials. Wheelchair friendly and easy accessible. Ample paid parking options available in the mall. Best to park closest to the Game entrance on Atterbury Road. Recommend visiting them next time you need to visit MTN.

Disappointing after sales service, first in the store in the morning and waited 45 minutes to book in a 1 month old faulty MTN Mifi router. I still cannot understand why it takes 30 minutes in and out with other customers in-store to take out the contract but 1 hour in and out to return it.

Service at this store is very disappointing the consultant is more then willing to help you get a device and when you go back after having the device for less then 3 days to complain about the device the consultant does not want to help you I would advise to go to another service provider. After being with MTN for more then 10 years I am extremely disappointed in the manner at which I received service from them and would never again use the provider. I will be moving to MTN and will most definitely ensure that I never refer anyone to the service provider

The service was excellent when taking out a contract in the store.But the service over the phone is terrible. For every question asked the same answer: come in to the store. Even for a normal query, they can't help over the phone because all the staff is busy with customers. When I phoned later, the phone was not answered.Very bad service over the phone.

Marilyn at MTN Menlyn gave me the most incredible service. I needed a prepaid SIM and I didn’t have any cash on me, she scrounged in her own wallet and paid for it for me. What a huge heart and what an incredible level of service and kindness. Thank you Marilyn.

Please don’t trust the staff! Especially the manager. I took my mom (pensioner) to get a contract with mainly data for her to be able to access her accounts. After more than 4hours I had to leave but has shown the trainee what package (data) she wants and he said he will get all the paperwork in place and just get her to sign. The manager was in and out of the store and after 4hours the trainee made my mom sign the documents (on the managers order) without it being completed and send my mom home. Two days later the phone was still not working and my sister took my mom back to see that all is in place. They reassured them after another hour, it is. The next day my mom’s data was finished. As they have not emailed the contract to my mom the next day we went again to the store. Only to be told the trainee wrote the incorrect (talk) package on the paperwork. We were only told, my mom signed and have to just accept the incorrect package for 36months. I went back again and said I am not happy as that was not the package the trainee has shown us nor was that the one I have asked for and was it the trainee’s mistake under the supervision of the manager not ours! Then We were told she can only migrate the package in three months. The store manager said she will make sure they upload more data for my mom until then and to date (more than two weeks later) my mom still does not have data.The manager’s word is not honourable, she was not there to assist the trainee, they are not competent in writing down the correct package name and then make you as a customer (pensioner) just having to pay for something she did not ask for!