Malls Tiles Cape Town

Had to ask for help multiple times, and once the order was placed, all 9 boxes of tiles were either cracked or.broken. if we did not check it, no one would have. Seems that there is no qc checks. I don't trust their tiles. Update, 14/2/23, still not received my refund after it was promised to be paid back on 13th. Now I must way 7 to 14 days? What sick joke is this. So to recap, bad service, bad products, lies from employees and zero follow up. Inhave to phone for update etc.

Helpful and friendly staff. Bought porcelain tiles which was sold as 1st grade,but it's third grade at other stores. I guess hence they cheaper. Allot of their tiles has chips and tiles are not aligned.

The prices were ok and the range was goodQuality of tiles were patheticWe were told it was 1st gradeDefinitely not Too many flawsBe careful they have a clause that when it’s laid they do not take responsibilityWill not support them againAfter sales patheticBe very careful please

Installed polished porcelain tiles in dining, kitchen and lounge area in Dec 2021. After installation we noticed water stains on various tiles and the stain could not be removed ie: plain tap water with no chemicals staining on the tiles. Informed Malls Tiles on 05 Jan 22 (Alia) and Floor manager (Welcome) came out 06 Jan 22 and confirmed tap water leaving a stain as well as dropping normal tea on the tile which left a stain. 2 Weeks later (18 Jan) still no feedback provided after I emailed on 11 Jan 2022 for feedback. Called today (18 Jan 22) and spoke to Welcome to enquire about lack of feedback, as the branch manager was not available, and was informed there are many people on the list and we the last on that list and would need to give me feedback when the person dealing with this comes in tomorrow (19 Jan). These tiles were not cheap and the after service experienced is very bad.

Very professional service delivery received from Melissa. She was ready to offer advice & assisted me with making the correct choice for my kitchen and bathroom tiles. The delivery time also exceeded my expectations.

What a wonderful experience. Greeted at the door by friendly faces and immediately directed to right person to offer assistance. Show room, downstairs and upstairs, beautiful and clean. Great variety. Fast service, very helpful and knowledgeable staff. Stand out features: table with colouring activities and caretaker for kids :) Vending machine. Clean toilets.(Tile delivery was also brilliant- just easy without hiccups)All round a great experience!

Excellent service excellence price see faith she will assist with all her heart

Fantastic, I had an order, paid for it, got to the pickup point, and found it to be the wrong tile. I informed them, and they quickly sorted out my wrong tile box and gave a refund. George, the sales consultant, was great and helped me quickly

Large range of tiles and very helpful staff. Thanks Cody for an excellent service.