Incredible Connection Springs Mall

I walked into the shop to return a router that I had bought a few days earlier and I approached the counter and greeted the staff member behind the counter and was offered a cold stare in return. I explained the reason behind my visit and was rudely told the tech guy must assist me and as such I asked if she could perhaps call him or direct me to him. I was again rudely told hes not there he is out. I then asked when he might be back she turned back to turned back to her phone and shrugged. A guy came up to the counter and he greeted and very helped me out. The guy was friendly and helpful while the female staff member was much more interested in continuing on her personal conversation with a previous colleague or personal friend as she repeatedly asked the person to come back this side and she missed them a lot. Moments later most of the other female staff members also joined in on the conversation and could not be less bothered by the entry of new customers. Service levels such as these are why brick and mortar tech stores are closing down in droves.

Nice setup for basic computer supplies nothing too fancy. Guys not too clued up on the latest technology but understand the basics. Not badly priced either. Just know what you are doing before asking questions.Basic computer knowledge is essential today.

I had such a wonderful experience with Nomfundo from Springs Mall, she made sure I was assisted in the best way possible… I left the store happy, please do consider promoting her she’s incredible and loves her job!

A very pleasant experience . Service was immeadiate, and informative, made my buy with exellant guidance, and then the teller, was verry ifficiant, and explained my product to me.The whole staff were very ifficient, in their service.Returned a four days later, for accessories for my product, and once again, staff were pleasant and willing to help.There was no waiting both times, and the teller even remembered me being there four days earlier with my initial buy.Thank you Incredible Connection for a very pleadant experience. I will defiantly call again , and recomend you to all my friends and family. Pamela Smit.

Great, friendly and prompt service.

I recently visited Incredible connection I have to say, I was thoroughly impressed! The customer service was top-notch, with the staff being knowledgeable, friendly and always willing to help. The store had a great selection of phones, including the latest models and a variety of brands to choose from.The store was clean, organized and easy to navigate. The prices were also very competitive, making it an affordable option for anyone looking to purchase a new phone. I appreciated the fact that they offered repair services as well, making it a one-stop-shop for all of my phone needs.Overall, my experience at this phone store was fantastic! I would highly recommend it to anyone in the market for a new phone. Five stars for sure!

My experience was not that nice at and what makes it worse is that staff don't communicate with customers how must I know that what they do when they disappear to the back,bad service.

Experienced terrible service thus far regarding repairs and quality of assistance. Even after following up several times still nothing has been done.

Terrible customer service, waited an hour due to the safe being delayed, but 3 other customers were helped after me, where they suddenly had access to the safe. After complaining the lady went to the safe and brought the wrong device, after telling her, she demanded that it was my wrong doing. Would rather use Takealot or ANY other company.