Boardriders Canal Walk

Quick to take and deliver online orders. But absolutely useless if there is a problem with return...head office does not return emails ( 3 sent) their phone number is permanently switched to voice-mail ( 6 calls) and canal walk shop doesn't answer their phones ( 3 calls). So I am stuck with an item too small.

“B” was amazing! She made my kids feel super cool. My son loves his DC high top sneakers and “B” made him feel like the coolest kid in the world! Your service was amazing and my kids still talk about the nice lady at the store, even though we didn’t get anything for my daughter her friendliness and charm won them over. They’re customers for life!!!!

I regret not looking this company up before ordering. I ordered 3 items off the Boardriders website. literally later that same day i noticed an advert for the same items i had literally just purchased being advertised at a price 50% less than what i had just paid. I immediately snapshot the ads and mailed it to them asking them to explain it.I received a reply from Jason saying Good day

Unfortunately I had terrible service from this company.Ordered an item online and after 6 days I followed up with them regarding when it would be delivered, only to be told that they don't have stock (the website said they did). I then asked for a refund. Three days later I called to follow up on my refund and was told it would take another 7 - 10 days. After complaining about the payment time boardriders said it would be paid back to me that day. The following day I received a proof of payment" which stated in big bold letters at the bottom that it was "not a proof of payment" and the money has still not been paid back. Sad to say that I would advise all customers to "beware" of this company

My visit to this store last night reminded me of why I hate shopping at Canal Walk. Lazy, unenthusiastic staff who have zero interest in assisting the customer. I had to find sizes and items by myself as they merely looked on disinterested. The manager simply ignored us too. I only sensed some form of life In her when I had to pay my bill. What absolutely pathetic service!!

They don’t do refunds at all - rather buy elsewhere. What brand doesn’t do refunds these days??

The staff member who assisted me was friendly and helpful. I was looking at shoes and they advised me on whats popular and what stock they have. They have a good selection of skate shoes and lots of other skate and surf gear. From boards to apparel. Unfortunately staff were almost too fast and efficient, as I felt rushed to pay, when I still wanted to look around the shop.

I went in this week to find bushings for my skateboard. I walked around, couldn't see anything obvious in the shop so I thought maybe they are behind the counter. One lady at the till who was occupied, two other staff members standing around - no assistance. I decided not to ask but to stand at behind the customer and wait at the pay station to ask there. The other staff just ignored me and after 5 minutes I walked out. Surely, if this was my business, you'd have instructed your staff I at least ask someone if you can help them? But that's what happens when you employ very young people who have no interest in their jobs, let alone your business. I guess I'll never know if you have the bushings. I hate giving anyone one star but this isn't the first time I've had bad service there and maybe you can take a good look at your staff. Go watch some video footage if you have cameras in the store. Good luck.

The online shop is shockingly BAD. Placed an order on 7 items, few days later received confirmation my order has shipped...Happy days?....Nope 2 days after that I received an email stating 3 x Items was removed. THAT'S ALMOST HALF MY ORDER. Yet when order was placed and paid immediately everything was in stock.