Epic Luxury Apartments

Its nice and clean I loved the outside view the most,spacious great for family outing the apartment is beautiful and simple from the kitchen to the bedrooms. The water was always hot and wifi was fine at times and it did not work at times,great tv chanel one inside the main bedroom and one in the lounge.

- Rooms were clean.- They have ups for internet for times when there is loadshedding (very important for those relying on wifi):- secure- smart tv

My first stay at the epic was brilliant, i loved it. So much so that i recommended it and booked a second time for myself and family. The second trip was not worthy at all, firstly we arrived after 2pm which is the check in time (a very late checkin time aswell) on arrival, the bathroom had no towels, no toiletries, no shower gel. All the dishes were still in the dish washer, none in place, i could not connect to the wifi it kept disconnecting, there was a pool of blood in the freezer, there was an ironing board but no iron in any of our rooms, the room i had, had damaged taps and shower heads.To top it off, the first night of our stay we had no hot water at all. The next morning we called to have it fixed, the lady was very kind as well as the maintenance manager who helped us resolve the water issue. Unfortunately we had to wait about an hour and a half for the water to get warm which delayed our plans. We asked them to please ensure that the geyser be in working condition the next day because we had a function. And yet again ofcourse one of our rooms had a water issue the next day. The complex utilizes solar geysers with timers which do not always function as needed.The above caused major inconveniences and for that reason i will never return to the epic or insignia.

The apartment itself is nice and clean. However the blinds are oooollllddd. The bed linen and bathroom towels were once white but have gone cream white. The knives are blunt. We did not have an iron and an ironing board in our apartment and when we asked for one it took forever to be brought to us. One of the aircon remote controls was not working. Oh and there's three tv's they are pointless because we all had to watch the same channel.

Enjoyed 2 nights and a day. Excellent Interior design. Always clean and well set. Good for business trips. Pricing per person sharing is cost effective. Secure and safe. Very close to shopping centers and restaurants. A good stay.

The apartments are spacious, nicely derocated and ideally located for the Sandton/Midrand area. I stayed there repeatedly with a friend for almost 10 days in total. I have two complaints however: Our last stay was for almost a week and our bedsheets were never changed, even though we removed them twice in order to get them changed. They just put back the old, sweaty bedsheets. Secondly, we wanted to ask for a late checkout and expected to be offered an extended stay (for ca. 6 hours) for a half day's rate. But they insisted that we would have to pay for a full day. I wanted to resolve both issues with the management, but was unable to get hold of them. They did not respond to e-mails and online messages and the reception was unable to provide us with a phone number. It is a shame that the management seems to care so little about this beautiful establishment.

For an upmarket building the units are spacious, warm & welcoming. Loved them! Only downfall was the pool area that needs a bit of maintenance.

The place needs a bit of TLC. The gym is not functioning.

We arrived on the 22th September and departed on the 24th to our DISSAPOINTMENT we observed the following in apartment 006;a cupboard door in the kitchen was almost falling off,showerheads were not spraying properly,iron was no where to be seenDSTV was not connectedcrockery and cutlery was in a disappointing statecould NOT get our deposit back because our flight was early and offices were closed.ALL THE COMPLAINTS WERE RAISED WITH THE SUPERVISORwe only received the iron and got the DSTV connected.Not sure we will be staying there again as we never had issues in the past.