The Venue Country Hotel & Spa

A very nice accommodation with a great view. In the evening there is an open bar, a chess board in the garden and a pool.Right next door is the Lion Park which is well worth a visit.

Fabulous place but there are so many vultures with reflector jackets that invaded the breakfast venue that I can not emagine that they can be profitable !!"

A very disappointing stay, the rooms (the bathroom was particularly bad) were not cleaned and there was poor pest control (insects in the room). The service was poor; I forgot a jacket in my room after check out, and reported it to reception within 24 hours. They promised to call back after checking the room. This did not happen. The least the staff could have done was follow up and clarify that the investigation into my missing clothing item had amounted to nothing. Poor client communication is the hallmark of for poor customer service!! The following day (48hrs after check out) I followed up and was told that no lost clothing items were reported to the supervisor. I was told to wait five days for further feedback as the housekeeper on duty was on leave. Today is the seventh day since my follow up and I am still waiting for feedback.This hotel is poorly maintained in general and the customer service was extremely poor. I would not recommend it.

I had my 50th birthday at the Venue everything was perfect, food service the venue itself, I had an awesome day

We were booked there for overnight, Saturday (12 Nov 2022) and checking out on a Sunday (13 Nov 2022). Firstly; when we checked our room was smelly, a smell like sewerage. When informed them, they told us that they are fully booked and unfortunately we can't be moved to another room.Secondly; around midnight there was a robbery at the room next to our room, with guns shots. This is a serious security risk..I could hardly sleep afterwards. I think the hotel need to work more on their security, when a person come in, can the person identify his/herself and the reason for entry because the current security has loopholes and should be improved as a matter of urgency.Thirdly, there is no order. Guess are allowed to continue partying until they are tired which I found it disturbing and also contributed to the robbery. Because there was still a loud music playing at midnight when the robbery happened.Lastly, can you please put bigger lights at your walkways between your room. It becomes very dark at night you can't even see person walking towards youuntil the the person is close.

Not good as expected for the price I paid. The room was too small and no enough space to put our things. Coffee station inside the wardrobe, not a good idea try other ideas. No plugs to charge phones pls upgrade we dnt travel with twin plugs anymore. Other surroundings are breath taking fresh breeze. Breakfast was great.

That place needs a vava voom especially by the accommodation side, revamp the rooms, pool lounge and dining hallI think it can do with some volleyball area with ⛱️ beach sand

We went there over the weekend for my Birthday.Entire experience from the Safari, to the Spa, accomodation and breakfast was all FANTASTIC.Everyone is incredibly accommodating and friendly.

We booked the Lion and Safari Park Night Spa and Mini Safari booking for R3499 per couple.Let us start with some positives (all of which are separate to the hotel):[The Bakwena Spa ⭐️⭐️⭐️⭐️ (4/5)]• The therapists were incredible, friendly and well trained. Front of house was well organised and waiting staff were all on the ball• Complimentary drinks were lovely and abundant.• Robes were available in all sizes (summer and winter robes available at your preference).• Transport to and from the hotel was effective and efficient.• The dinner was disappointing - incredibly small servings served in foil bowls and plastic containers.• There is a general lack of privacy in all sessions - massages are done in large groups and large rooms with room dividers. With other offerings done completely in group settings.[The Lion Park ⭐️⭐️⭐️⭐️⭐️ (5/5)]• This package offers an inclusive 2 hour guided tour which was simply amazing.• You get up and personal with lions, cheetahs, leopards, giraffes, ostriches, impala, sabel antelope, wild dogs, hyenas.• Breathtaking experience with incredible staff and ammenities.Now let us get into the nitty gritty of it all - the hotel itself.[The Venue Hotel itself ⭐️ (1/5)]• We arrived to find ARMED POLICE OFFICERS in the general pool area drinking water" with other patrons buying alcohol and sneakily pouring it into their bottles for them.• There is absolutely NO control of entry and exit into the grounds. Anyone is able to drive in and attend the restaurant which is metres away from hotel rooms. This all poses a MASSIVE security risk which seemingly has not been addressed despite the armed robbery in November.• The venue was overbooked with a massive work function - meaning all common areas were in use and not available to paying hotel guests (restaurant/bar/pool/lawns) for the entire day. Loud music was allowed to be played despite it being played in close proximity to the hotel rooms.• The room we stayed in had horrendous amounts of black mold in the bathroom - no ventilation whatsoever in the bathroom. Such an unpleasant health hazard.• Absolutely no water pressure in the shower with an incredibly slippery shower floor.• The website claims to offer some "satellite channels" but literally only offers SABC and ETV channels.• The website claims that there is "Free Wifi" but there was no accessible Wifi in our hotel room and the Wifi also did not work in the common areas when attempts were made to do so.• Very poor lighting in passageways and outside areas makes the experience feel less safe.• Rooms and bathrooms are exceptionally small and outdated. Common areas feel like a high school hostel.• The restaurant and bar are EXPENSIVE - R70 for a below average milkshake and R150 for a full English Breakfast - madness.• The ONLY reason the hotel gets a single star is because - the bed was