Mweb Head Office

Mweb doesn't care about their customers, the relationship with their customers are the last thing on their minds. There is just no service,been calling everyday to get my wifi reconnect and no one can really give me real answer of what's going on. Spoken to different consultants and zero progress on my situation!!

Cost me money

being a first customer I find your service extremely disappointing and very slopy after numerous attempts to cancel my order with a cancellation reference number they still debit my account R418 for delivering a sim card only the courrier company is totally unprofessional this is what all customers probably experience don't even deserve a rating.... what a useless bunch

My recent experiences with Mweb have been incredibly disappointing. I used the moving home option to continue with a Fibre subscription at my new home - they got the activation dates wrong, first calling to activate a week early and days late. I called every day for almost a week, and sometimes speaking to several consultants yet no one was helpful. There is no formal or easy complaints process and I am still waiting for a manager to call me back- almost 3 weeks later.

DO NOT USE THEIR SERVICES. THEY WON'T SEE YOU WHEN YOU VISIT THEM AT THEIR PREMISES AND DON'T FIX OR RESOLVE YOUR PROBLEMS. THEIR TECHNICAL SUPPORT NUMBER DOESN'T EVEN RING AND WHEN YOU FINALLY GET THROUGH THEY ARE CLUELESS ABOUT THE PRODUCTS AND SERVICES THEY PROVIDE. I'M FED UP WITH THEIR MEDIOCRE SERVICE. IF THERE WAS A STAR RATING LESS THAN ZERO THAT'S ALL I'D AWARD THEM -ZERO ☆