Brighton Beach Veterinary Clinic

We take Fang, our GSD here. Excellent service from all the staff. Pure love for animals. We keep going back as the advice and customer care is amazing.

We lost our 5-month-old kitten named Bella a few days ago. Our shame, regret and distress will always be not microchipping her. We were under the impression that microchipping could only be done under surgery and that is why we were waiting until we had her spayed when she turned 6 months old. She went missing on Sunday and on Monday morning we phoned the Clinic and pleaded with the staff to please keep an eye out for our cat who went missing on Sunday. The rest of Monday through to Wednesday was spent uploading pictures of Bella on Facebook groups and frantically going from street to street calling for her and putting up fliers. On Thursday morning I went in personally to the clinic and dropped off a picture of Bella again pleading with them to keep an eye out for her. When I got back home I received an SMS from a gentleman who said that he had found Bella in his garden on Sunday ,she was injured(he did not stipulate severely ) He further said to my shock and horror that he had taken her to Brighton Beach Vet and said I should mention his name. He had uploaded a picture of Bella on Facebook and when no one recognized her ,he took her to the clinic. This gentleman had taken the time to place Bella in a basket with a pillow and a blanket. He treated my baby with dignity. The picture that he had so thoughtfully taken was the last memory we have our beautiful baby girl. What happened after he left her at the clinic is a total mystery and we are left with no closure because the staff at Brighton Beach Vet are very evasive and keep repeating that Bella should have been microchipped. I am a customer of the clinic with 3 pets including Bella so they know me. Just a few days before I had taken my 2 dogs to get vaccinated at the clinic. Why did the staff not tell me that a cat was brought in to them when I spoke to them on Monday. If there is a change in staff then why did they not tell me about the cat that was brought in when I called on them at the clinic practically begging them for any feedback on whereabouts of Bella. When I phoned them after speaking to Bella’s rescuer, they said they will call me back but never did .I had to call them again in tears begging for answers and only then did they finally admit that yes a cat was brought in on Sunday apparently with severe injuries and had to be put down. We were devastated. I went back to the clinic to speak to the vet who was not on duty when Bella was brought to the clinic. This lack of decent human kindness and transparency leaves me so many unanswered questions. Nothing the staff said made sense. The staff contradicted themselves as they scrambled to align their stories while repeating over and over again that Bella should have been microchipped. The most hurtful words were from the vet who said she could not understand why we are in a state. This was the person to whom I had entrusted the lives of all my precious babies, who had treated 2 of them a few days ago. We still do not know when Bella died .Was it Monday morning or Sunday night? Why did the staff not tell me about the cat that was brought in?Should I conclude that if Bella was micro chipped she would not have been treated as a stray and would have been given the treatment that would have saved her life?

My wife had to put down our dog. As if that is not a traumatic experience in its own, she paid for the boys cremation, only to be called saying they cant find proof of her payment for the cremation"

Lovely friendly staff. Always a caring hand for your fur baby.

They saved my cats life....eternally grateful

Always a pleasure going to them very professional service

Given the circumstances we were there, Dr Maghera was awesome to my family and myself as always. Lost my fur-son to cancer though, heart breaking

They looked after our 3 cats for 6 years and we were very pleased with them. Dr Mangera was especially attentive and helpful. Definitely recommend them.

Staff are amazing, friendly and helpful. The doctors are passionate about the animals and I'm comfortable leaving my animals in their care. They go the extra mile.