Summerstrand Hotel

We were pleasantly surprised by this 3-star hotel. After doing an on-line booking and upon arrival, Front Office smoothly allotted us one of the newly-renovated rooms. We met the Manager in passing, who was welcoming and down-to-earth; and other employees we interacted with were well disposed. Facilities included unlimited Wi-Fi, air-conditioning and room service – but what really stood out was the breakfast, which was verily delectable and well above expectations. I commend Management on their refurbishment efforts, as well as warm hospitality!

The hotel is a bit dated. Certianly doesn't look like the pics on the site anymore and just genral lack of care.Shower floors and walls could've done with a good scrubbing to remove mildew and windows for the sliding doors could've done with a clean too.Requested an ironing board and what arrived I was not willing to put my clothes on.It's descent for a last minute and very short stay.

I found their customer service very poor.When I checked in, I was allocated a room for smokers. I immediately requested the receptionist for a non smoking one. She was not impressed but she then allocated me a room as requested.In the room there was no hotel telephone directory. I dialed 9 hoping it would be the reception are, and it was. I explained to the receptionist that the room did not have a telephone directory, a tV station directory, and other things. They don't even have courtesy water in the room, despite the Eastern Cape being hit by the recent drought. She promised to send some one with the requested items, and despite following up, none of the items requested were brought to the roomI will rate the dining and breakfast experience tomorrow. I am hoping their service will change my assessment of this hotel.

The service is good but needs some touch ups there and there. The the cleanness and food they get 99%. I was irritated by sharing a room with other students, because of mixed males and females.When it was sorted I was given a free room and then when I try to enter the card was very irritating and about 10 minutes trying to enter into the room. Then I found out that the driver of our taxi was given my room kard. He was inside, the ladies will tell you we loged of from the system. The lift is also not ok when it stops it seems as if it will start. The outside colour is not attractive though.

I have no reason to fault this establishment. It isn't in the best of nick but it's under renovations so time will tell. I found it frustrating that I had to wait a further two hours upon arrival before I could check in, and even then, my room wasn't ready. I arrived in the afternoon. I accept that they had been fully booked and probably overwhelmed the night before owing to the SA vs IRE test match but as a patron, it's still frustrating to wait. Surely the unoccupied rooms could be paused and my room attended to promptly?That being said, everyone at the hotel, besides one really horrible staff member, was courteous and polite. The horrible staff member in question, though, was terrible at taking our meals orders and got everything universally wrong. My friend received a rump instead of sirloin, my steak had the wrong sauce and was mixed with a well done steak, a cheese sandwich turned out to be a ham sandwich, and so on. I also had a filthy used fork for dining purposes, so I had to have that swapped out and the lady serving us didn't even blink twice when she saw it. Nonetheless, overall, the breakfasts were great, the buffet was nice, and the facilities were adequate.

There was No hot water on the ground floor. I notified them at 4pm. They asked me to give it until 6pm to sort it out. I went out and returned at 9pm and still nothing. COLD shower. It then took them until 10:57 to finally find a room with hot water for me.No apology, instead I get attitude from the lady at reception.My colleague's room air conditioner doesn't work.They claim to have refurbished rooms - that's the bathroom and paint.The whole hotel smells stale smoke.The breakfast was really good. Thank goodness for that!I wouldn't turn here. And I'll be giving this feedback to my company so we never get booked here again.

An average sort of hotel. Amazing views though.The breakfast is average but the staff are very friendly and accommodating. I don’t like the bathrooms much but I’ll probably be back as I travel often for business and this hotel is “good enough” value for money.The elevator is a bit dodgy...

Friendly and helpful staff that shows pride in their work. Satis Restaurant offers a variety of sumptuous dishes Buffet and Carvery Style. A must for Conferences and Banqueting functions. Public areas clean and well looked after.

I really enjoyed my stay there, the rooms were clean & its located close to the beach. The receptionist wasn't nice. The other thing that disturbed me was I slipped & fell during breakfast on something slippery on the floor. None of the hotel staff came to clean up the slippery stuff that made me fall. The guests were kind & helped me up. I could have been really injured. I also didn't like that they served the same menu every single day. I enjoyed my stay but I personally wouldn't book there again.