Builders Express Durban North

The store has quite a wide range of products and a good variety of the products they stock. Store is clean and staff are helpful

Non-existent service. Not one staff member in the entire wood section. Staff just walk past like you don't exist and when they do appear they vanish so fast you aren't sure if you were helped or hallucinated the assistance or something. Finally decide to by lumber to get cut and when given dimensions get told that they can't cut those dimensions. Wasted 20 minutes of my life.Went to Durban north MICA instead and within not even 5 minutes my plywood sheet was picked out and started to get broken down into the sizes that builders aren't allowed to cut" according to their staff. Shout out to the gentleman at MICA for the great service."

Spent more than 15 minutes in the nursery session of this store today 12 March 2023 to receive no service and eventually leave. There was one gentleman and two ladies working in the nursery, the gentleman was busy helping two female customers and the other ladies on duty at no point walked up to us or approached us when we walked close to them to ask if we needed assistance, they were having a very important conversation that was more important than the work they were supposed to me doing. With no assistance from the ladies we asked the gentleman who was busy with the other clients to assist us when he was done, as the section got busier the two female staff assisted the new customers in the section which begged the question why not us, we wonderedto ourselves are we being radically profiled, with no energy to question the staff we decided to leave due to the lack of acknowledgement, no service and disregard in the section. Based on this first time experience I definitely won't be going back or recommending this Builders Express.

Had the most amazing service in the paint department by Agreement. Lol, not a typo his name is Agreement.

Builders Warw house always coming in handy when we are doing renovations or getting craft supplies! Workers are friendly and always willing to help when it comes to asking questions about a certain product, I just love going there to get items as well as go into the nursery for their affordable plants and amazing service, when it comes to setting up a builders card they direct you with each step and always have a smile on their face.

It has everything one needs, just the tills are layed out bit different and if busy not enough tellers.

sorry to say but customer service was deplorable, went in at 2:45 unaware that the store close at 3 , was shopping and went to pay, a plant was reduced from 179 to 80 , the cashier was in a hurry to close the store that she overcharged for the plant. On the plant there was a sticker that said reduced by 50% and a sticker had the price as WAS R179.90 NOW R80 but she charged R149.00 , because when you are rushing you are bound to make unnecessary mistakes and now I have to make another trip at my cost to rectify this mistake00

Nobody calls you to arrange delivery, they just pitch up. Don't expect them to take the item to your unit if you live in an apartment, they will drop off at the gate/car park.

This shop caterers for the novice to the master builder and the staff are always friendly and helpful, there is a very range of products and also a great gardening section for the outside of your home and so all your home need's are taken care of under one roof .The staff are very friendly and helpful and are able to advise you accordingly.

Good, efficient service. But my goodness the prices of building materials is going through the roof.