CFAO Motors Kroonstad VW

Great service I received at VW Kroonstad when I took my car in for a service.

I was on my way to George from Pretoria when my Polo's EPC light came on and the vehicle lost power. From my first call, to the minute I was on my way again with a replaced injector, Kroonstad Volkswagen's service was above expectations. They went out of their way to make sure I could be on the road again within an hour. Thank you to everyone in reception and the workshop for your generosity and excellence. You were the difference between being stranded and being able to get home as planned.

I arrived very early before they open,and mind you Idroved from lindley which is 90km away from Kroonstad. My car was taken in at 11:30 and released around 14:00 to be washed. I only got it at 15:45.Customer care is very low at VW Kroonstad. Only those who can speak are good customers at VW Kroonstad,there was a car which arrived very late and was given prefencs to be washed before mine.I am not really happy with the treatment I got yesterday.We may as well leave them to Welkom as we left Bethlehem.Hoping and trusting you find this in order

Diaan, nico and niklaas. What an amazingly friendly and exceptionally professional combo!We were on route to Knysna for our honeymoon when my 2021 Tcross broke down at Kroonstad. We were fortunate that we ended up at vw kroonstad with this team. I've never ever experienced a team of individuals at a business that can handle customers with such care and enthusiasm. This is the second time my altenator broke and nico and niklaas quickly picked up that it was due to the intake manifold leaking oil on to the altenator.To be honest I'm shocked that Middelburg MP didnt pick this problem up. I waited a month for an altenator in December. I was also not given a courtesy vehicle.Diaan from Kroonstad managed to order parts after closing and get them here the next day! My car was repaired within 24h. Middelburg, you can learn a big deal from this team. Their clients are people and not numbers!As for Vw as a brand, I will not recommend them as the after sales service from head office is not as great as promised. It is impossible for a car having less than 30k kms on the clock to break down twice! My next step is HelloPeter.

Greatest people. And greatest experience. Was s toyota fan until I drove vw. WOW. Willem your the best. can't ask for more loyal people that take their duty to heart. Had my car serviced and they were thoroughly. Even got it washed and polished. Smelling newer then newMy compliments all the way. Gwen is the greatest person. Not ever couldn't help. Jane. Thank you. ___you 2 for making my 1st car buying experience a joy. And afterwards still helping when I'm not sure about something. THANK YOU ALL AT VW KROONSTAD. YOU MADE MY DAYS EASIER

Thanks to the staff at Volkswagen Kroonstad with the excellent service. The reception is fantastic, especially to Sister Veronica and her colleague in the front desk. I arrived on Thursday afternoon and jokingly said to sis Veronica I'm here to book a service for my car for tomorrow morning at 07:00" she just laughed and said "if you say so there's nothing I can do but to book it for you". The following day I brought the car and they were ready to service it. They even send me an email regarding the brake pads there needed to be replaced

We were on our way to Bloemfontein and before Kroonstad the fanbelt on our Kombi broke.We got hold of JP and he did not hesitate to help.When we arrived at the shop they were already there and assisted us in replacing the belt and sending us on our way.Unbelievable friendly service.

We have both bought and serviced our vehicles for years at Volkswagen Kroonstad and have always been treated with respect and got the best treatment with no comebacks. I think they are excellent with what they do.

I recently bought a vehicle from this dealership, all the way from Port Elizabeth and my experience was great, Gwen Lourens is a top sales executive.The vehicle was delivered to me.Thank you so much guys.