Foto Rental - Camera Hire and Rentals

This is a review of my dealings with the Durban branch of this business. I contacted the Durban branch to book a rental of a pair of binoculars. I found their service very poor and unhelpful. They made me complete a number of forms and asked me to send them a whole lot of supporting documentation during my work hours. This correspondence took place for days after the initial booking enquiry was made, only to then inform me that they they had no stock of the item available. I feel like the strung me along for days and wasted my time, instead of informing upfront that they had no stock available of the item I wanted to rent. I needed to rent the binoculars for only 1 day, which was a Friday. They then informed me that I could only return it to them on Monday and they would therefore have to charge me rental over the weekend when I was not using it. I question the fairness of this. I suspect that is the reason they did not rent it out to me and made an excuse about lack of availability. All in all, I found them unprofessional and unhelpful and I would not recommend using their service.

Friendly. Fast response. Do use them

Foto Rental is one of those businesses that doesn't question customer satisfaction. I've hired from them countless times with a simple email to in this case, Vinay. His response is always speedy and he always goes the extra mile.Upon noticing slight calibration issues on the lens I rented recently (which happens to every lens eventually), Vinay assured me he would have it fully tested and didn't question my feedback. As such their equipment never worries me on the job.They're the only camera rental facility that is tied to a repair workshop as far as I'm aware and as such anything you hire looks like it hasn't been used yet.Keep up Foto Rental.Joe

Foto rental in JHB is the best more so to Vinay, for someone I have not met even after renting through him I feel like we r buddies. The service is professional and he goes the extra mile he even arranged for me to drop off the hired lens on a Sunday, a day where foto rentals is closed.I will definitely be going back

Great service

Great experience..

Great service

Thank you! Great experience - fast and easy process to set up account, pick up & drop off equipment, also affordable, and the equipment I rented was in a very good condition. Will definitely see me again!!

Great service from a great company. Very impressed

Great professional service from experienced personel offering time and good information on products alike. Make sure you visit.