Kristal Carpet Factory Shop

Wide variety of beautiful carpets. Very reasonable prices. I loved this shop. Friendly staff as well.

Worst online experience ever..paid for a carpet, no response, don't answer emails. When I do get hold of them, they actually don't have stock for what I already paid for ...they said they would refund but still waiting on the refund or any communication...worst company to do business with...don't buy anything from them! They take your money and run!

I bought a carpet here over 2 weeks ago. I didn’t hear anything back from them so I finally called. They have told me that my carpet is out of stock and will not swop it for a carpet the same size as it was on sale when I bought it.They keep telling me they will get back to me but I keep having to call them to find out what is happening.They are more then happy to just take my money and not send me a carpet. If I am not begging them they would never contact me.

I have requested a refund as they do not have what they are constantly advertising. They said refund has been done, but it has not, as a refund certainly does not take more than 2 days to reflect once processed. I'm totally disgusted in being scammed - and they continue to scam people.

Service and communication for online purchases at kristal carpet is very badThey never pick up their phones when you call for follow up, they never reply or attend whatsapp message, you send them emails they also ignore them.Then when you finally get hold of them they tell you what you ordered and paid for its out of stock you should swap with something elseIt's better when you go to the physical store and purchase there

Two bedside carpets to measurements 150 x 80 were ordered from Kristal Carpets on Sunday, 21 August 2022.Kristal Carpets did not have my original selection, but went out of their way to accommodate an alternative option on 22 August 2022, which was even better than my original selection!If I was not happy with any of the alternative options a refund would be made.The two alternative carpets were delivered to my door on Tuesday 23 August 2022.Kristal Carpets offer not only excellent service, their products are truly first class and their client relationship is top notch!I truly am so HAPPY that I stumbled across this website on Google.Prices are truly excellent, well in my opinion in this world today this is a truly top notch online carpet shop!

Just received my order and they are gorgeous!! Even better in real life, super super happy with my purchase.

Love love this store. Theor sales consultants are very pleasant. I don't buy my carpets anywhere else

great quality carpets at an affordable price... no cap

We went to the factory shop on Sunday, 2 April 2023. The variety, quality and designs of the carpets are amazing. The staff were very friendly and helped us find the perfect carpets for our home. The carpets were delivered to our home in KwaZulu-Natal 2 days later. Very satisfied.