Eagle Office Machines

I have been waiting for my printer to be repaired since last year May 2022. It is now March 2023. Every time I call Gus to ask about progress he gives me the run around. I paid upfront and paid the full amount. When I try to call now there is no answer. Don't know if I have been blocked or if the business has closed. I still need the printer back. Very upset about the service received. I hope somebody gets back to me.

Surrounding everominemt is not good

My office printer was collected by Eagle Office Machines on 17th November 2020 for a free quote. They quoted and I asked them to go ahead with the repairs and was told that would take three days.I have been given the run around back and forth that there was no fuser unit and that my machine is with Samsung and not working. Then it was collected and going to be delivered back to me and all of a sudden it was not working and it went back to Samsung.To this day (19 February 2021), after I have paid them, I have STILL not received my printer back with NO concrete feedback from Gus whom is the Workshop Manager. Once I escalated to the owner (Tina), I still have no feedback and no printer.

I have an HP DesignJet 111 that required servicing and a part replacement. I phoned Eagle Office Machines, and they picked up my printer from our offices within 1 working day. Gus from Eagle Office Machines kept me informed on when pickup would be, what exactly was wrong with the printer and on the cost of repairing the printer. The same day after collection, the printer was fixed and delivered back to me the following day. All of this in 3 working days. Professional, fast and excellent service. Thank you.