Leather Gallery Menlyn Park

BEWARE. Be cautious when purchasing furniture from this store. We recently ordered the Arizona model (which has since been renamed to Rome), and were disappointed to find that the cushions were filled with different materials than the ones we saw in the showroom. The showroom model was super comfortable, but ours felt like sitting on a hard floor due to the dense foam they used. We visited both showrooms and discovered that they used different inners in our model compared to the one on display. This is a clear case of false advertising.

I was given a terrible service at the menlyn branch, by both the sales person whose name is Lorraine and the floor manager Sharon.I ended up asking for refund, but I was told that they will deduct certain percentage as is per their company policy even though the mistake was on their side(it was an order), the refund still delayed for weeks, I sent countless emails and called several times with no legit response, I was starting to lose hope on getting my money back.Luckily, I ended up getting in hold of Mbali last Friday, who works at the head office. She was so understanding, and expressed a high level of empathy. She assured me that by the end of this week I'll get my refund, with no deductions, I indeed got my full amount yesterday evening. Thanks a lot Mbali.

Bought 3 everglades Thea cushions, and a marble coffee table. Absolutely love my products. I took so long to look for the perfect fit for my lounge and Leather Gallery won hands down.

Please don't bother supporting these stores.I bought two items from them online on 3 Jan, a chair and a rug. They forgot to bring the rug with the chair delivery.The chair was not the one i ordered and the rug arrived kinked!They refuse to arrange collection of the items for a refund. I have been battling since 12 January to get someone to collect the stock but was endlessly harassed with calls to make the purchase...

Lucas is an excellent employee! Had the best service, and really loved the involvement from both Lucas and the warehouse/delivery team! Highly recommend using Leather Gallery!

Super friendly & efficient service from Sharon. Quality & well-priced furniture; purchased a 1600 plasma unit (dark mahogany) & very happy.

We are super impressed with the service we received from the Menlyn branch/showroom. We took my Mom to the shop, and she was able to test all the recliners and was able to make her selection. The 'Ella Motorized' single recliner was spot-on. Jo-Ann stayed in contact with us during each step of the process until the last day of the recliner being delivered. The delivery team was on-time, most professional and polite. If you are looking for a great selection of recliners, and professional service then visit the Menlyn store of 'Recliner Online'.

Really disappointed in their marketing strategy. Online showed a couch to be on special,only to hear that it is only in a selected colour. This after I took time of work to drive to their store. Was told that I would have seen this if I selected the colour online. Which I didn't do as I wasn't planning to buy online.The image showed the colour and the special price.Didn't even really get an apology.

I will update my rating to a 4 star.As the email I received the couches was delivered on time. And I am pleased with them. The courier company was also quick and took great care.Things you can work on:I always have to call to find out what's happening, If something is late or even when the stock arrived in JHB I was never called to say anything.The courier company called and I was super pleased with their speed and also just giving me info on the delivery to plan my day. Great work.The product feels and looks great. Thank you for your service