Southern Sun Rosebank

Hotels are meant to be y/our comfort zone or place where the hosts must make their guests (clients) feel welcomed and treat them in a respectful and Honorable manner with high level of Etiquette. We shouldn't have to explain ourselves and we are paying so even more care should be taken with the host team. Each one should be trained so well that even a difficult client is kept feeling at ease and secure. At this establishment most of the interaction that took place with the hosts was pleasant. We arrived just after midnight and the one receptionist after doing the booking couldn't find a complementary toothpaste/brush. We called a few times the next morning the help desk, reception and house-keeping, but to no avail. When finally they did send an extra bath sheet water & paste. We went out for our work at 5am returned at 8.40am, took a nap and then afterwards went for breakfast, where we were 5 minutes after the final time which was 10am or 10.30am and we unfortunately couldn't get anything besides a juice and few slices of fruit that wasn't sweet or even perfectly ripe. There was a person that made us feel as if we were criminals, after the restaurant host took our room number at the entrance. They were already 70 to 80 percent cleared up and couldn't really make any plan to even get us anything (which I understand perfectly well the time was up). However they could have made us feel warmly welcomed. I also don't blame these persons. It's the hotel group WHO SHOULD BE IMPROVING THEIR ESTABLISHMENT & STAFF. They should have THIS in MIND, WE ARE IN THIS INDUSTRY AND WE MUST BE PROVIDING THE BEST STANDARDS SERVICE QUALITY ETC

We stayed here for a night and I have to say this is the best hotel we stayed in in Joburg! We did 3 hotels in here and this one is really nice, the rooms are clean, the mattress is good, the food wether it is a breakfast or in the restaurant within the hotel were delicious.The pool was clean and well exposed to the sun but most of all the staff were amazing, very accommodating special thanks to Lettie in the reception!

The interior is welcoming. It is easy to locate the place you won't get lost. The food it is so nice. I will definitely recommend someone for a stay.

Not impressed with their housekeeping and maintenance team . The basin had an issue I called and was told they are sending someone up which never happened, I guess we had to sort our selves out. After breakfast we came back to our room since check out is 11am we still had +2 hours and twice housekeeping came without knocking and just budged in . Theres a point where I felt unsafe. Customer service at the front desk and the guys that assist at breakfast is absolutely amazing. The room was nice but clearly small. I could hear the phone alarm of the person in the next room vibrating at 5am ,I could not go to sleep again . If you want a peaceful place with no issues ,this place is not for you. After paying you must sort out any problems you encounter yourself.

I’ve only ever been in this hotel for conferences, not as a guest. Regardless, the hotel is well equipped and the staff are friendly and attentive. Their attention to detail in the conference rooms was superb (I can only imagine it’s the same in the rooms). The offering at tea break was delicious and so were their buffet lunches.Worth having a conference here and, I would imagine, worth taking the accommodation at the same time.

In the lobby just as you enter you are greeted by a very foul smell almost like a darain is blocked. I booked in 3 high profile customers over 2 weeks and our company did not look good

Rooms especially bathrooms needs attention. Our room first of all we booked it and were told there was a bath. We got to our room no bath, then the shower head was disgusting. It had brown green mould coming out of it, and in-between the tiles was mouldy. It was really terrible. And the pillows in the rooms are horrific, they need to get firmer and better pillows ASAP alot to do to change my mind to return here

Lovely place for a sleepover. Various options for breakfast yet chefs on the three nights I was there must have been having a rough week. Buffet menu could be improved by adding more food options and actually allowing guests to finish their food without feeling pressured by chefs.Hats off for the cleaning staff who were ever friendly and front desk people who were super professional