Teljoy

Terrible Customer Service at Teljoy after supplying faulty appliance!I have been receiving terrible service from Teljoy! I ordered an appliance that has been logged as faulty since day 1 after delivery. I have not received any feedback after numerous calls regarding the repair or replacement of the washing machine.The delivery address is Oudtshoorn, Today I received the appliance delivered in Springs????I have been holding for 10 minutes at technical, without answer. After calling back, the lines are too busy" to assist meNo response or feedback via telephone or email whatsover!I have been using them for almost 10 years! This is rediculous! Will cancel every rto with them and NEVER EVER recommend them as I used to

I had a terrible experience with Teljoy, and I feel compelled to share my experience with others to help prevent them from falling victim to the same treatment. I had outstanding payments on my Teljoy account due to recent financial difficulties, and despite making continuous payments for over 2 years, I was threatened with being listed on the Southern African Fraud Prevention Service multiple times. When I requested assistance from Teljoy in rescheduling or restructuring my debt, as required by the Consumer Protection Act, they provided no help and instead harassed me with direct WhatsApp messages, saying that I will never be able to get a job and that they will blacklist my ID again on their list. This was a clear violation of my rights, and I felt that their tactics were subversive and unwarranted.I want to warn others that Teljoy's customer service is non-existent, and their threats are unfounded and unacceptable. They seem to prioritize blacklisting customers over finding amicable solutions, and their behavior towards me was nothing short of bullying. I urge anyone considering using Teljoy's services to think twice and weigh their options carefully, as I would never wish this treatment on anyone. I hope that Teljoy can learn from their mistakes and change their ways, but until then, I cannot recommend their services in good faith.

The products are great! But teljoy has horrible service and they charge you for something you don't even know and HAVE to pay as they put you in areas!! I always pay the ful amount upfront but there's always missing money and it's not even the pro-rata as I payed that off. I payed R50 more than what I should and yet still there's problems. I payed over what I'm supposed to for may and I have proof of payment and yet I'm in areas as I didn't pay a cent for the month of may"At first

Truly pathetic service received from Teljoy easy fix. Had my tv for 4 weeks, after emails back and forth, 3 parts has been replaced on the unit. Tv was labelled uneconomical to repair. When enquired what parts has been replaced, they advised me no parts has been replaced. When asked what was wrong with the tv, they said the back light and the motherboard needs to be replaced. The only fault on the tv is the HDMI port, so only motherboards need replacement. The agent whom had the tv, cannot even fix tv. The payout received was R111.78, how can one purchase the parts or replace the tv with that amount. Was being fed lies constantly. It has been a week and no one from Teljoy has even tried to make contact with me. Just more empty promises

I applied for an Ecoflow Power Station for R1,299pm. Sent through all the documentation and a few days later received e-mail and sms confirming application was approved and an agent will contact me to finalise and arrange delivery. After 2 days did get a call from agent to advised I am approved for R759. So what was the point of applying for an item which you were then approved and then unable to get the item. There is no Ecoflow in that price range and unable now to get the one I wanted after confirmation of approval. Please get this sorted as unprofessional.

Teljoy keep up the good work.....cant understand how the people are complaining. What is the warranty on appliances like washing machine?....they must please come fix my washing machine i struggle with cycles not workin / draining

Can you send me a letter that my account is closed and fully paid off please. It has been over a week. If I don't get it by 12pm on Monday, I will be taking this further. I have never dealt with such a slow, incompetent company in all my life. I made payment and sent proof of payment over a week ago. This is beyond ridiculous now. My debit order better have been cancelled!!!Thanks,

Good day to all i would like to give a 5 star rating for Melisa Njengele for the excellent service and patience the had while helping me. Im so happy with the product i received would definitely recommend Teljoy for all!!

Worst place to take out any appliances - they promise that there will be quick turnaround if there is any issues with you item, but nothing - Samsung and teljoy do not know hat the hell they doing.