The Balmoral

The rooms need upgrading. Food is just ok but the staff attitude and kindness is out of this world. I had a stained fork on my table. The location is fantastic

The breakfast buffet is amazing and has a wide variety of delicious food.The outdoor seating is so lovely being able to look at the beach while having breakfast on a lovely sunny morning is amazing! The staff are also kind, super helpful and make sure to provide assitance where they can.However, the rooms leave much to be desired for. Firstly, those TV's are so outdated.The picture quality is so poor.Sometimes there are white lines on the screen and the colours look so faded.On one instance when I changed channels I could still see a still frame from the previous channel burnt into the background of my current channel.Secondly, the channels offered are extremely boring.Besides being able to watch the champions league I found the other small handful of channels boring I highly recommend adding a streaming service or more channels on the TV.Thirdly, the wifi is extremely inconsistent.Most of the time even the smallest of video clips will take forever to load with so much buffering that its wishful thinking you'll be able to watch Netflix on your phone.Lastly, the power outlets on the wall really charged my phone super slowly. My phone has a quick charger but when plugged into the outlets it charged at a snails pace and it barely charges if its plugged in and you're using it at the same time .I was so bored in my room because of these three factors otherwise my stay would have been a 10/10

Clean ,best service with all staff with a friendly smile.rooms always on the top. Chefs doing his thing and love there daily specials meal

Food is very average. Landing at lift is noisy at night with guest disturbance. Reception, door, parking assistants, maintenance very friendly and helpful. A warm welcome from them. Can do with some renovation (carpets on stairs).

I loved every thing about this hotel...their staff were very professional and friendly...my room was so clean and their food was so amazing...thank you guys keep it high...

Had an incredible 4 day stay with my wife and my in-laws the manager have us superb service and at no point did she make us feel otherwise. Felt safe and secure, clean rooms, quick access to the beach and other activities. Danko to all the staff that worked the 20th to 23rd December shifts y'all were great.

This hotel is horrible. Overall the rooms are old , the carpets are horrible and dirty. There's no food allowed from outside. They offer in-house dining but it's not that great. The stake we received was a bit off. I didn't enjoy my stay here at all. It's a case of get what you pay for .

I could see the character of this hotel from the moment i stepped in. And the staff were all greatThe hotel is very old and filled with interesting antique furnitureWhat surprised me is their 4 star tourism, grading and 8. 2 review on tripadvisor.Compared to other 4 star hotels iv stayed at, this wasnt up to standard.Firstly the venue(due to no fault of theirs), is not good. Its in an area that is becoming run down at an alarming paceThe beach was across the road, but the area stank of urine. A smell so steong iv never encountered before. There was a satellite police station nearby amd behond it were bottles filled with urine and kept there. I wouldv taken pics however i left my phone in the room for fear of getting robbed when i went outside...The beach was dirty and awful. Wonder what tourists think of this. Durbans truly gone down the drain.The hotel rooms were clean and neat, but carpets needed a good steam cleaning. I wouldn't even let my feet touch that carpet. The bar fridge door had mould inside, and was feozen with ice.... which shows cleaning is not done properlyBathroom was oldish with strange doors, like bus doorsTv did not work properly, snowy picture, and their advertised high speed internet did not work at all im my room.Supper was not to my liking. Chose a pasta dish that had too much salt. But once againStaff were wonderful.Breakfast was utterly disappointing, from a 4 star hotel... This was the only time in my life i ever ate cereal and drank coffee with a muffin, at a hotel in my entire life. The interior of the hotel was dark and dingy, like those horror movie hotels, and if it was not for the cameras in the hallways, i would have probably freaked out. We booked for work, and were given probably the worst rooms in the entire hotel. Rooms near elevators and end rooms near fire escapes.The parking was also a disaster.No proper parking and everyone had to literally park behind each other with no easy exitSorry to say, personally I would not stay here again. The only thing nice about this hotel, are the staff.

The decor and set up was beautiful. The food was amazing. Unfortunately, most of the staff were unwelcoming. The back handed comments, they think you don't hear. Their facial expressions and body language made it seem like you were being a nuisance. Otherwise, its a beautiful place, quiet and reserved. The atmosphere is sophisticated and the little things, like the decor of old Durban was very beautiful and touching.

It's a relatively old hotel, however the staff seemed committed to the quality. Felt homely during my three day stay. Location is prime and very close to beach fronts. Some chaotic people crowd around the area at night though, but hotel is usually kept safe by the security. It's highly recommended as it's a budget friendly option compared to other hotels around.