PG Glass Greenpoint

Just had awesome service from this team. From the moment I entered till getting my car back 3 hours later everyone was friendly, professional and efficient.They have secured a return customer!

I wanted to visit again, but then I remembered when I last visited this place on 10 Feb 2017, the staff member who assisted with payment of replacing my quarter vent gave me strange looks throughout the process. He wouldn’t stop. I thought I was seeing things - but he wouldn’t stop. And wouldn’t answer any of my questions. This to me is plain weird. ‘Weird’ is an understatement.

The technical team was fantastic and very helpful and efficient. The office staff was exactly the opposite. We had to phone several times just to get the promised invoice via email. It took a full week and a lot of agravation.

R 400 for a fixable very small chip in my windscreen is a SHOCKER! Staff member sleeping in the front customer waiting area when I walked in. Won't be back.

HiPG GLASS have moved to 44 Barrack Street, Cape Town!I also could not find them as their change of address details are not yet updated on Google maps. They say they are busy with it. May I suggest PG send their new address out to all their insurers etc, I also spent ages looking for them and the phone lines were engaged for hours.

Was sent on a merry goose chase this morning. was told I have to go to PG Glass, Greenpoint from Fish Hoek for my Insurance check. My Google Drive took me to the address - nothing - call the telephone number and get through to a call centre who sent me on a few more routes. Google PG Glass in Sea Point and it sends you to Greenpoint - Eventually, after 4 hours I went to Glass Fit - who advised me that I could have gone to Glass Fit in Wynberg - I discover PG Glass does not exist in Greenpoint anymore - surely you update your call centre and Goodle addresses????

Absolutely no clue about customer acquisition. Called the Green Point branch as per the Google listing and number: 419-0645 and it went straight through to the national call centre. I need a quote on a cracked glass window at my apartment and my car's windscreen. Tobi at the call centre tells me firstly she can't find Green Point's details then she says I must call 419-0645 again because if they are busy the call is redirected to national. So I must call in the hope of getting through cause if I get through to national again they can't help me so what's the point. I told her if someone doesn't call me in 5 mins I will go somewhere else. I did get my call from another lady and she saved the business. Why did I have to threaten to go someone else before they reacted...sour taste!

Despite the other negative reviews I had a relatively pleasant experience here. Had to order replacement windows for me and informed me when it was ready. I had no trouble getting hold of them.

Actually had a really great service experience. I think they have picked up their game. Communication was great on the phone and everything was confirmed via sms. They did a great job on getting me a replacement windshield faster than expected and installed it professionally - even removed my roof racks and put them back again at no additional charge.

Jonathan and his team are fantastic! I've had to visit PG Glass Green Point on 2 occasions - once for a windscreen and secondly, for a new passenger window as a result of a smash and grab incident. They cleaned up the broken glass and worked quickly. The entire team expected me with each visit, ensuring they were ready for my arrival early in the morning (7am) and greeting me with smiles. The service is fast and reliable. They aren't shy to admit to faults and are quick to mend them. Jonathan contacted me after each visit to ensure I was happy with the service. I will be sure to return for safety film in the near future! Thank you, J and Team.