Paws Resort Kennels and Cattery

We recently left our puppy at Paws Resort for 3 weeks, it was our first time leaving him at the kennels so we were a bit anxious but we were traveling overseas so couldn't take him with. Whenever we would ask about him  Fortunate would keep us up to date and send pics and videos to us which kept our heart at ease. When we picked him up we were initially worried as he was ignoring us and not making eye contact, after much googling we realized it was normal post kennel behaviour and he was just sulking from being away from us for so long. After a couple of days he was back to normal and even better behaved. I appreciate how easy it was to communicate with Fortunate during our time away, I'll definitely be using them again in the future.

For peace of mind while away, Paws Resort is recommended to take care of your furkid/s. It is a safe and well established environment

My cat was well taken care off and I was always updated about the status of my cat. Good friendly clean and reliable

I would like to convey my thanks to Fortunate, who handles the booking, checking in of pets, preliminary check of pets.The boarding process was smooth. Great job.@Vivienne; who is responsible for pet transportation did an amazing job from validating the documents, ensuring the final health check up is done in time and handling of state fees.@Joseph provided daily updates and made sure our pets are fed and well taken care of.This team did a great job. We are more than satisfied and happy with their excellent service.

Absolutely brilliant, my dog was well taken care of. They sent updates. The staff is caring.

Have used Paws-Resort (2019) before and received excellent service. This time we've been badly let down. Quote sent 9 January 2023, accepted, signed and returned 12 January 2023 (I had to get the pages printed). The travel agent emailed as well, (31 January) flagging a potential issue with the vet card. I've not heard a word, via email or WhatsApp or telephone. I've called several times, and while I understand this is an awful time because the Australian government have drastically moved the goal post, implemented new rules but have yet to have the system in place, so now companion animals are going to suffer unnecessarily. Nevertheless, something could have been done several weeks ago to fix the mess created for my newly adopted dogs travel to Australia, but now it's so late, it's inevitable I'm going to have to leave her here when I have to go back later in the year. This will cause distress which will just increase with the whole travel process and new lengthy quarantine. While the rule changes are out of your control, i would've appreciated an acknowledgement of my email, and the travel agents concerns, because that would've ensured the necessary vet work was done a month ago. I feel very let down and I feel ive let my dog down too.

Excellent dog hotel at a very affordable price! My puppy is not social, so this place was ideal as she had her own place all to herself, not to mention her own wendy house with heater for the winter chill! Thank you so so much to the friendly staff for taking care of my little girl and accommodating my special requests! Will definitely be a recurring client

We would just like to thank Vivienne and the team that looked after our two fur babies.At the start of our interaction we had a bit of communication issues with Paws Resort however this was quickly resolved. They were professional and went above and beyond!Our dogs were looked after like royalty and for that we cannot thank Paws enough! (Special thanks to Alec as well)We definitely recommend their services!