MTN Store - North Shopping Centre 6

Worse Mtn ever . The staff is useless. 3months and still waiting for my phone, but I'm still paying every month.

Wish I could give 0 stars, the lady at the desk is so lazy she barely replies.Her system is down" to fetch the phone

Very patient with pensioners Helping with all my little problems Happý I upgraded with them 3 months ago

I have used MTN Made4Business for years and have therefore been to several MTN branches in my time. This is BY FAR the worst! From the moment I walked in, it was as though I was a bother to them. Was told “the machine doesn’t work” with not even so much as an apology for the inconvenience. Zero professionalism, zero courtesy, zero friendliness. I don’t know how those people still work there.

I've had bad experience with this shop, after 12 month they cant help me with incorrect billing for my contract. Now I went to do a swim swap I still cant get help. I'm leaving mtn because of this.

They made me wait for four days.Then on the 5th I call them to follow up, and they tell me ofense isn't available i must wait for him to return from training.My contract is not with ofense. It is with MTN???!

Looked at other users ratings (poor) before deciding to use this branch. Thought i would give them a second chance seeing that this branch was the closest to work. Do yourself a favour a take a longer drive if you need to but this is not the branch you want to do business with. Purchased data bundle and modem many weeks ago , still apparently not is stock. Even if this is a mtn head office issue , the branch failed to even call me once. In summary paying good money for something I don’t even have or can’t even use.Maybe second chances aren’t for everybody

They could do a simple Sim swap system off line, no supervisor on site, other Co workers talking loudly and not help the struggling co worker.

Not even one smile, felt unwelcome.Unfortunately it's the only mtn close by.

Every time I go in there, I feel unwelcome. None of the staff are passionate about their job and customer service. I have been quiet about this for too long, but today was the last straw. I phoned in and spoke to a Brenda, we were talking about why their branch hasn't had a particular phone in stock for 2 months plus. She thought it would be funny to have a laugh with her colleague about it while I was on the line. To top it off, nearing the end of our discussion, she rudely puts the phone down without saying goodbye! In the past, I got around the staffs attitude, because I only dealt directly with George, who has recently left. He was the reason I kept supporting that store for the past 6 years, but I won't anymore. Don't support that dismal excuse for an MTN shop. Wake up MTN, you will kill your brand with badly managed stores like this.