Garth's Custom Branding

Thought I’d come here to support a local business rather than go to Wizards. This is sad to say, but BIG MISTAKE. No service, no communication or professionalism. Why do I, the customer, have to constantly follow-up on a 1x custom A4 shirt print job that was promised to be done this week, before Christmas. And when I do follow-up(Tuesday), Garth(the owner) says he completely forgot about it and that he will get it done tomorrow(Wednesday) and that I should remind him via text, again. I do all that and the second follow-up(Wednesday) @1:30pm. At 2pm he responds that he will set it up today and that it will be done tomorrow(Thursday) and then proceeds to ask me about what spec I wanted even though all the necessary information was given a week ago in order to complete the job. This week is the week that was promised that it would be ready by and in a voice note responding to my follow-up he asks me when I would like to have it by because they are closing early on Thursday. I specifically asked him if he would have it ready before Christmas as it is a Christmas gift and he reassured me that it would be ready ‘next week’. This whole ordeal had left me uncertain and with no faith that I phoned him about this frustration. I understand ‘being busy’, but if you do not have the capacity, why would you then string any customer along only to say “I think you should come collect your shirt and get it printed elsewhere” - two days before the christmas weekend. Incredibly unethical and disrespectful. And still no shame or regards from Garth. Not even an acknowledgment when I entered the room to collect the shirt. All he did was ask his employee to hand the shirt to me.I’d warn every family member, friend, acquaintance AND stranger to stay away from this place because you will be highly disappointed.

Excellent quality.Very satisfied.Still wearing my t shirt after almost 4 years.Keep up the good work guys!!!

Just sad

I was at this place on Friday after 13H30 and saw the notice that the team will be back at 14h00 so I waited till 14h15 when I left there was no sign of anyone. I hope this was just once off but I felt very bad as I was expecting the shop to open on said time.

No sense of customer service and does not know how to meet their own set deadlines

Absolutely horrible experience , unfriendly staff , terrible service , time wasters , do not recommend this place to anyone

Wow....this guys Garth has no customer service skills, in times like these one would think thesw business need business but i am shocked, literally speaking me out of a sale, why not just say you dont want to assist me!!!!

Professional services very happy

Thank you GR Custom Branding. Prompt delivery and service. Best quality at great pricing. Neat embroidery and digitizing. Will highly recommend you guys.