The Hyde Hotel

We were lucky enough to get married at this wonderful hotel.Kelly and her team went out of their way to make our day so special. Everything was a dream. From the chic rooms, to the amazing service and YUMMY food! We couldn't have asked for more!I would recommend The Hyde Hotel to everyone! Couples, Families, Friends & even solo-travelers would have a great time!The Skye Rooftop Bar has some of the best views in Cape Town, and the location is perfect for sundowners.Thank you again for the BEST time!

We had a table people table reservation in the restaurant only to arrive with the table not being available, staff suggested we could have a table outside and that incrediblly took long. The lack of communication while we waited in the lobby was incredibly shocking, no form of greeting whatsoever was offered when we arrived. We felt invisible, we stayed in the lobby for quite a while noone attended to us even when we upped and left. We were a party of 8

Great stay, fabulous and friendly staff. Perfect location, literally 2 min. walk to the beach and 1 minute walk to main street inn Cape Town where all the shopping and restaurants are located. Roof top deck has great view of the sunset.

fab winter deals, suite with separate bedroom is amazing. breakfast yummy even bubbly served. restaurant service for lunch is sooooooooo sloooooooow and overpriced. Kitchen needs to Google photos what a tasty Waldorf salad should look like.

Room was so dirty that my black socks were brown and I had a lump of hair(which wasn’t mine) stuck to my socks! Shower has mould growing. Exceptionally noisy.

I had a great time at the Bistro the service was excellent I will definitely come back every thing was amazing the food was fantastic thanks to the waiter was serving us Vava , thank you for making our day so special.

Yesterday I visited the courtyard restaurant and I’m extremely disappointed in the horrible service I received. Iv been visiting the hyde hotel for years now and it would normally be my number recommendations to everyone I know. After yesterday I don’t think I’ll ever visit again. I made a reservation for me and my little family as I normally would I was welcomed with unfriendly faces. My kids was playing in the play area and the lady I’m assuming to be the floor manager while middle age lady with a floral top on gave my kid such a ugly look for making abit of noise. However that was not the worse part of my experience. It was my kid’s birthday lunch and I thought it would be an amazing experience and all the times before but to my disappointment it was a complete nightmare. We waited a whole 30 minutes not even being acknowledged we had to call the waiter that was assisting the people that came in after us. Then we were told that the kids eat free on Wednesday promotion ended when clearly as we entered the hotel there was a big sign stating that kids eat free. My husband had to go to the front desk to enquire… after the waiter told us the manager said that the promotion ended…. Unacceptable truly and he could clearly see the dissatisfaction on the waiters faces. We ate I couldn’t eat fast enough I just wanted to get out there… didn’t even get to order dessert due to being so extremely uncomfortable . We were not being checked on. We had to call to ask for the bill and when the bill came once again the promo was not honoured. My husband when to the front desk to settle the bill and only then did the waiter mention the kids promo… clearly shows that the hotel did not want to honour the promotion. We were not even wished well on our way!!!! Iv never ever experienced some horrible service from a place we actually pay for services. I love the Hyde hotel I think it’s a beautiful place but I’ll never ever bring my family to a places that clearly made us all feel unwelcome. Thanks Hyde team for spoiling my kids birthday!!!!

The experience at this hotel has been very poor. Room smells strongly of grease from the restaurant kitchen directly below. The main bedroom wall backs out onto the main outdoor corridor where noise travels into the room at all hours. The bedroom is directly above the restaurant where you can hear music, noise of vacuums etc and staff at night when people are trying to sleep. The blinds in the lounge are cheap and don’t block out the light and the refrigerator is noisy, which is an issue for the person using the sofa bed. The bed linen has bad stains and doesn’t look properly looked after. The staff at reception were friendly, but can’t do much to change the quality of the rooms and structure of the hotel.