Twisted Whiskers Pet Deli & Spa Hobart Grove

I have to give a star to post a review, there is no option to give ZERO STARS⛔️Don't bother going to this place - what happens to the animals behind those walls and closed doors is shocking. The glass windows are a complete façade.No apologies or accountability taken. One's concerns get pushed away by a person called Bier who claims to be a vet. Using veterinarian jargon to put fear into the fact that your pet is unwell and that no injuries happened on site.Why they would think we would bring a pet for grooming who has an existing injury is beyond me.Fortunately our amazing vet operated immediately to put our pet out of his misery. A hefty bill, which was worth every penny.I wouldn't even bother suggesting Beir pay the damages as everything is deflected and zero accountability taken.I see there's an option to share images, however I won't share as it was too awful to show, Google would probably ban the image.Stay away peopleStay well away!

Twisted Whiskers is on another level . I have tried other groomers, only to be disappointed. My beautiful Louis died last year. I received a beautiful sympathy card from the staff. I was as if they were his extended family, this meant the the world to us as a family. No that our little Phoebe goes off on her own very happily to be groomed.I trust that she is in great hands and her wellbeing and health is always paramount to Twisted Whiskers. She is a particularl cute and beautiful and after exceptional grooming we get compliments all the time. Thank you for caring about my fur baby. Great job to the TEAM!

Took my goldie in to get her nails cut, we are worried about doing them ourselves. Unfortunately the staff were very unwelcoming and unfriendly - didn’t even ask for my fur babies name when they took her to the back - which I found odd for a parlour that works with pets all day. Overall not a very impressive experience.

My dogs absolutely love Twisted Whiskers and the friendly and loving staff. It makes me happy to see my dogs in a good mood when we fetch them. I have only had good experiences with them and will continue to take my dogs there.

I took both my elderly cats for a wash, clip and brush up. The service was very good. They were very gentle and the groomers did a superb job. They do cats only on a Monday which is great. Thanks for a lovely job well done.

To anyone wanting to cancel an appointment I would think twice or not even make a booking for your fur kids with them...I most definitely would NOT recommend this establishment! They are ABSOLUTE thieves! 5 years later and I get blacklisted by them because of cancellation fee's" not being paid even though I can clearly remember calling them to cancel....in time!!!!! Horrendous! Even more so is the bad attitude of the management when you call to try and resolve.And according to their response below which I cannot answer (leaving them with the final say). At NO point have I signed for anything with you guys - I had always engaged telephonically...and that would have been twice.It's also quite easy to navigate a business system to your advantage so no matter what...it's my word against yours. All these other people who have the EXACT same complaint as I do...its also their word against yours and it's for reasons like this that I would NEVER support your business or refer people to your establishment as your business practice is unethical."

The best cat scratch posts for spoilt kitties, friendly service

Twisted Liars at HOBART messing customers around more like it. After explaining to your Pet Spa manager the blond one with fake pink nails" that I had a very busy day as well as family commitments to attend to

Best grooming and pamper done by these guys on my fur baby on Monday, they were gentle and caring to my dog and even spoke to her to keep her relaxed and her tail wagging. Friendly staff and got to discuss my grooming instructions with a very competent and friendly groomer who groomed her exactly the way I wanted. THIS GUYS ARE THE BEST.. Highly recommend!! It makes a difference when places like these are actually owned by pet lovers and only employ pet lovers to work for them.