THE YARD

Hugely Overpriced and the staff are useless.REPLY: As expected, a massively arrogant repsone from the owner.When I was there 5 months ago, there was no sign saying by appointment only" and your staff would not have known if I had an appointment or not

I haven't visited The Yard, but I did take time to peruse their website. There certainly appears to be a good variety of second hand stock although there is no indication of the condition or the price. Pity!If a simple grading system was used such as a 3 star system (1 poor, 2 good and 3 excellent) it would gain a buyers attention. To see images, or partial images....without knowing what condition the goods are in or even a price bracket, is a bit disappointing.

Beautiful doors and window frames. Basic to fully restored. Enormous selection.

Be careful with payments, especially in cash. They don't give invoices and scheme their clients.

Such precious antiques. Owner is extremely knowledgeable and willing to fulfill your every requirement. Visited The Yard, had a house evaluation and paid for the received quote all in one afternoon.

Excellent service, had what I needed, friendly staff.

The Yard collected my parquet flooring for counting, has not bothered to pay for it - doesnt answer calls.

Gavin Nel assisted me with the supply of Oregon pine for th he restoration of my new home.. he was extremely efficient at providing me with an accurate quote, discounted me and even delivered with a smile.The timber he supplied was cut accurately, well treated and neatly packaged.Coming from an Architectural Designer,I would ststrongly recommend the yard for all your timber needs.

Don't bother trying these guys. I've been phoning the number given on this site for two weeks now and get no answer or the courtesy of a returned call.

I paid for a piece of wood that I never received. I followed up many times over the years and Gavin promised and made up stories alternating the one with the other. Until today I have not received the piece I bought and I no longer believe I will, it has been years. He has no refund policy, therefore he is not prepared to refund me either. I would be careful when dealing with them. They demand upfront full payment.REPLY TO YOUR ANSWER:I WENT TO COLLECT THE PIECE THE DAY AFTER I PURCHASED IT AS I DID NOT HAVE A CAR WHICH COULD ACCOMMODATE THE SIZE. THE PIECE WAS NO LONGER THERE. GAVIN TOLD ME PERSONALLY ON THE PHONE (CALLED BY WILLIAM) THAT HE WILL MAKE SURE THAT I GET THE PIECE. I HAVE BEEN FOLLOWING UP EVER SINCE, WHICH HAS BUILD UP TO 6 YEARS. DURING THIS TIME GAVIN TOLD ME MANY TIMES THAT I CAN GO AND COLLECT AND EVERY TIME I WENT, THERE WAS A NEW STORY OF WHY I COULDN'T. ALMOST EVERY TIME WILLIAM CALLED GAVIN AND I SPOKETO GAVIN LIKE I DID TODAY.