A & F Glass & Aluminium

We consulted with Farzana, I believe the owner of the business, to manufacture a glass sliding door. They accepted the job and we paid them upfront. We waited weeks after the promised date for delivery and installation and whenever we chased it up, Farzana fobbed us off with one excuse after the other. Eventually the door arrived and was installed and we were really pleased with it. However after 2 weeks, the door started sagging and we were unable to close it without difficulty. We reached out to Farzana who said it was an installation issue (although they arranged the installation and were paid for it). Again we were, given the runaround with no attempt to remedy. The glass finally crashed sending 150kg of glass fragments all over me. We reached out to Farzana who assured us she would get back to us before close of business. She did not. I called her and she was verbally abusive and hung up the phone. We are handing this matter over to our solicitors to deal with. If I had known then what I know now about this company I would NEVER have used them. I would give them a minus 5 Stars if I could!

Pathetic...i am still waiting for them to get back to me after 3 days...firstly did not call me back ...i had to call again after i was told someone will contact me...waiting on a quote ....

Nothing there

Hi, To whom it may concern, please note that I am writing this with a heavy heart as I really want to support the local businesses in my area. I have called and spoke to Roukshana for please come and provide me with a quote as I live 1min away from there work premises. I even went to there premises a few days later and they assured me that they forgot to come out to me but definitely that day they will come through. Up until now I have not received a quote from them or any further correspondence. I sincerely hope that they do indeed read these customers reviews and know that clients are also busy and if they told me upfront I would have gotten a quote from one of the Bigger companies, sometimes it's best not to go with one's heart.

They go the extra mile!