Bridal Aisle

Absolute shocking how unprofessional their service is!I went to bridal isle to have bridesmaid dresses made. The girls went for their first appointment in December 2020 to have their measurements taken. This was 3 months before my wedding date. They went for 3 fittings after the initial measurements and every time we went back there was something wrong. The dresses never seemed to fit correctly. It was either too big or too small or the length was wrong. I asked or the dresses to be completed 2 weeks prior to my wedding. This was however not the case. After a lot of back and forth, I received the dresses and they were in very bad shape. The girls couldn't wear them at all and I had to start form scratch one week prior to my wedding. Their client service is non-existing. They cancelled appointments 10min prior or just didn't pitch at all. I have been spoken to in a very rude way at times which is not acceptable. They refused to pay back my deposit even though I could not use the dresses at all. I will never recommend them to anyone. Brides should not be put through an experience like this prior to their wedding.

DO NOT use this company. The quality of their work is terrible and their customer service is non-existent. A friend of mine was humiliated on her wedding day when her dress fell off of her due to poor stitching and cheap fabric, leaving her almost exposed to her guests. An absolutely disgusting response was received from the shop, refusing to take responsibility. You would probably get a better dress from the bad side of Wish. Stay away.

Shocking response and customer service, the package was received and looks like the dogs breakfast, the gown is creased and in a cheap bag that is too big for the item purchased.Really dissapointing.Your team needs to really evaluate whether you should stay in this business, brides need way more attention than your average shop which you are not capable or willing to give.Look at how many poor ratings you have.Won't recommend or use again.

Such an unprofessional business, owner of the place has absolutely no way of speaking to her paying clients.The type of dresses that they charge a fortune for are in a pathetic state .Luckily we caught them out just in time although my sister lost out on lots of money but I will never recommend anyone to make use of their service

Time to go public. Bridal Aisle. My best friend got her dress altered here, and on her wedding day, while hugging one of her guests, the dress's sleeves detached from the dress, leaving my friend almost exposed on her wedding day. As a bridesmaid who witnessed every last second of the scenario, I know how it happened, and under which circumstances. We were forced to STAPLE her wedding dress because nothing else would hold, which in turn ruined many of her photographs. When approaching Bridal Aisle about this matter, they offered a 50% refund (maybe) and to fix the dress for free. Fix the dress? For WHAT? Her special day is over and done with. We politely asked for 80% refund MINIMUM as the work was not even nearly up to standard, and it took her simply hugging a guest for her dress to detach completely. They are now claiming that it broke on the dancefloor after 4 hours (because they were there, right?) and therefore implying that we are lying. IRRELEVANT of how the dress broke, unless it was purposefully torn, it should have never broke in the first place. They have refused to reimburse anything at all, as they have spoken to their lawyer". The work here is horrific

BRIDES BEWARE!!!!!!!!After a friend of mine recently had a nightmarish experience with Bridal Aisle, and getting no valid response from them after numerous requests, she resorted to share her experiences online. The photos were proof enough that the work delivered was anything but professional, and to top it off the dresses weren't nearly ready 9 days BEFORE the wedding! The Bride had to quickly find an alternative wedding dress and bridesmaid gowns.After she requested a refund from Bridal Aisle, as neither she nor her bridesmaids could wear the dresses" they received

There was a slight issue with my first order of my robe and the size was wrong. With inly 9days to go to my wedding. Christine the designer/owner ensured i got my new robe within 3days! I am so excited to have my getting ready" pictures taken with my personalized custom dressing robe. Thank you Christine for the great service."

This place is the worst.. Please don’t ever go to this bridal store.Unprofessional!! My dress was dirty when I received it.. The lady that works there is so rude and pathetic.Please contact me to hear the full story.

A friend of mine who recently got married was completely messed around by this place they didn’t make her dress the way it was meant to be. Regardless she left it there till the day before her wedding so they had ample time work work and fix it!The dress was still not what she wanted and the stitching was coming apart even before she put the dress on.The reply she received from the place when she asked for some compensation for the poor service and quality of the dress she was denied and said because she wore the dress. What was she supposed to wear?!!I am a bride to be and should she have had a good experience they would have another customer but I will never.