Big Boy

Happy with my new scooter, The mechanics are very friendly and helpful, even let me sit and watch as they worked on my bike and explained stuff as they went along. But after sales service in general is turning out to be bad.. I've had a few issues.

I purchased a brand new Puma 110 quadbike for my 5 year old son in 2021.Our excitement turned very sour after we experienced very poor after sales customer service. You are literally on your own once you have made your purchase (investing your hard-earned rands) on a brand new bike from these guys!In all my years of dealing with suppliers and service providers on various projects in various countries, THIS IS PROBABLY THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!There is no appreciation of the fact that you are a paying customer, especially after having invested R13,000 in their product. Even after I hinted that I would be interested in buying a second bike (for myself this time). Gerrit just barks at you with absolutely no respect or appreciation for you as a customer. Thats where his staff learn this from. I had to reprimand the useless mechanic in front of Gerrit after he tried to defend the shoddy work done on my bike. And Gerrit just stood there and said nothing, and did nothing!Everything is an uphill!A simple scheduled first service for my son's Puma 110 quad took more than 1 week, with no tangible reason other than that they are busy". Whats the point of taking the bike if nobody is going to work on it! No updates from them. I had to phone them every 2 days to follow-up! The bike eventually returns

The Big Boy Pinetown team were prompt to provide feedback, exceptionally helpful and maintained communication. Overall happy with the service provided.

They have a very good customer service, keep it up

Not a good image for Big Boy Scooters. One of the worst experiences as a customer l have ever had, they really could not care less if they tried.

Worst dealer for Big boy bikes, Do not buy your bike here no matter what if you are in Durban. That ownet of big boy Pinetown has got a bad attitude towards customers, his brand new bikes are faulty and he doeant want to fix, if he does fix he keeps your bike for long giving you inflated prices to pay. Stinking attitude he has, even if you pay cash for your bike he doesnt care to treat you well

They have a bike for repairs but cannot work on it in 5 days, don’t prioritise,Wish we never purchased brand new bike from them. What is wrong here?

My friend just bought a new scooter from big boys Pinetown. The owner was very friendly and helpful. They offer repair services and sell spare parts. The process to purchase the scooter went easily, quickly and smoothly thanks to the owners competence. But later on, promises were broken and was disappointed with the service.

Extremely dishonest, sold me a bike that they knew wouldn't last even 2 month, broke within a week and they had it for 3 weeks for a simple fix. Had to take it back twice and then eventually wrote it off as i was scammed. Wouldn't recommend you buy a bike from here.

My scooter was damaged in transit on the 3rd January after Gerrit collected the bike from Hillcrest to attend to the replacement of the drive belt. While the bike had been in an accident two years ago which had been repaired due to insurance etc and had some scratches to the bodywork, it was functioning well. When I went to collect the bike the following day Gerrit showed me the rear wheel which was so badly dislodged that it was shocking. Nobody could have ridden the bike in that condion. I asked him how a back wheel gets into that condition overnight and he said that I must have been riding it like that!!! He said he only noticed the condition of the back wheel after he had done the repairs and presented me with a further R3000 quote for 'additional repairs'. I was shocked!! I asked him to fix the back wheel and he said: NO! I had as yet not noticed the extra cracks and damage to the body work. I collected the bike a week later and had it delivered to Big Boy agent in Hillcrest. I requested that they replace the rear shocks and fix the wheel. I collected the bike a week later. They charged me R800 for a set of second hand shocks. After collection of the bike and for the first time riding it since it was collected on the 3rd January, the full extent of the damages became clear. The bike had been damaged in transit and Gerrit was making me pay for it. I phoned him and requested that he 'come clean' and that he own up to this damage. After a heated exchange, he said he would get back to me. I am still waiting. These images were taken today. Due to the vibration of the bodywork in usage, I noticed the extra cracks and damages had become more obvious as the left back fender was literally dangling.The scooter had obviously come lose from the insecure 'ties' Gerrit had used to bind the scooter on his bakkie, had a huge THUD to the undercarriage and had fallen over to the left. The entire left of the bodywork has been damaged.