Clicks Pharmacy Melkbosstrand

I have always received good service from the pharmacy- the main reason I shop there. Friendly, helpful staff.

After loadshedding, the staff did not open the door again. They decided to take a 20 minute break just walking around the store. Maybe they are doing some merchandising. Time management is key. Perhaps a skill the manager should learn? Especially when you have 12 people waiting. Other people left already. The decent thing would be to communicate with the customers outside.

I went to buy a packet of cataflam d from the despensary today, 01/02/2021, the male pharmacist assisted me, when I got home there were only 9 tablets inside the box, it's suppose to be a box of 15. I visited the store between 5 and 6 pm. I immediately phoned them, it was 5h55, 5 min before closing time so I can inform them. The phone rang for a long time, was picked up and put down again. Didn't want to take a call before closing time.

Customers calling in are the very lowest priority in Clicks Melkbos. Perhaps the Regional Manager and Directors should give it a try and see how long they are prepared to wait and waste time with nobody answering in the store or dispensary. Dischem and other emerging pharmacies are a good option. Absolute disgraceful conduct.

Probably one of the most pathetic clicks stores in existence. I go there often, about once a month, and have been for the last 10 years, but today I was laughed and chuckled at by 2 of the cashiers a male signaling a female cashier 5 meters away from him to also chuckle together. I'm a dead ordinary looking person? While I was standing in the queue of 2 of one person and myself, he kept throwing bits of plastic towards her to get her attention while she is serving a customer at the till, him standing behind a 100% working till directing the people in line towards her, truly professional. The cashiers are never on their posts, and I truly feel sorry for the blonde haired manager type lady with the white shirt, always willing to help, needing to call them over the intercom every time to come do their job (being at the tills) while people are standing and waiting for the world to tip into oblivion. Hoerkinders van gam.

Busy pharmacy, very helpful pharmacists / pharmacy assistants. Clicks is getting specific as to what they stock- don't cover popular meds previously purchased and have their own brand items. Not always willing to source, but cannot blame the staff for that. Must be management decision.

Trying to email through a script to be filled, so I called the store to get an email address. I was then placed on hold for several minutes before someone picked up the handset and hung up the call. When I tried to call back, no one answered.

The worst Clicks to go to, the service at the pharmacy is slow and the staff are not friendly. There is a lot if attitude. They don't have any people skills. They pack alternative medication without informing the patient. You don't get your calls returned. Some get argumentative. I have decided to rather support a smaller independent / private pharmacy from now on. Not even worth 1 star

I got a call from the area manager regarding my bad review of this store. I feel like my concerns were addressed and confident that the general customer service will improve. If it doesn't, I now have a direct line. They will be installing back-ups to open their store during load shedding after the current revamp and promise to give their best service. I like a lot of the staff members there and hopefully those who don't understand the value of good customer service will get some training.