MTN Ermelo

WHEN U TRYING TO PHONE IN ABOUT SOMETHING, THE PHONE ALWAYS JUST RINGS AND NO ONE PICS UP BUT WHEN YOU GO INTO THE STORE THEY ARE ALWAYS THERE SIT AND TALK TO EACH OTHER, AND WHEN YOU ASK MAYBE WHY THEY DONT PICK UP ITS IF THE ALWAYS GET AN ATTUIDE WITH YOU....... THAT'S WHY I'LL NEVER GO THAT MTN STORE AGAIN , I'LL RATHER GO TO THE ONE AT SPURE BECASUE THERE IS SERVICE EVEN THOUGH WHEN THEY ARE BUSY WITH AN CLIENT THEY ALWAYS TRYING TO HELP YOU AND MULTITASK, THATS WHY I WILL PERSONALY GIVE THE MTN STORE AT SPURE AN 5 STAR RATING BUT THE ONE AT WILDMAN IN 57 KERK STREET NO A...... I'M SORRY ON THAT CALL!!!

The staff doesn't have a clue of the products

The Staff are very friendly and willing to assist

Friendly staff, knowledgeable of the services they render and adhere to customers services ethics

Service is shocking. Would not even rate it a 1 star. I have upgraded two of my packages on the 5th of Feb 2021 and both were upgraded to the wrong packages. This happened after I have informed the manager (Elize) that I do not see the packages as specified on my MTN app. Elize said to me that I must not worry because there is only one package code for the price I took. On the 12th of Feb, I realised that I have not received the packages as promised. I immediately informed Elize. She said that she would sort it out and it would take about three days. So time flies and after numerous phone calls to follow up with no response and empty promises from Elize, on the 25th of Feb I requested a copy of my contract. Elize informed me that MTN normally do not give out the contract but that she will give me a copy. On arrival at the shop on the 26th to collect the contract, Elize inform me that she found the problem. She loaded the wrong code for the packages. She also stated that now that they know what the problem is, it will be resolved early the following week. Today is the 2nd of March, issue still not resolved. When I phoned MTN customer services, I was informed that the issue was raised only on the 27th of Feb. This poor performance is unacceptable. In my opinion, it's the stores responsibility to follow up on something that they have messed up.

Extremely slow service, one consultant working on a month end Saturday and a long queue. Walked out to the next MTN store, none the better.

Bad client service.

Friendly and best service i love this shop you always come out with a wide smile