ROYAL USHAKA HOTEL

It's okay, just poor service. We were not supplied with towels and their shower head are too small. The tiles are very slippery in the shower but there isn't a single mat in there.

Nice and neat.1. If only there could be a full length mirror on the wall as you come out of the bathroom.2. If only people could be warned before hand that they need to order breakfast when checking in. Pls see how you can provide that info online.3. Otherwise doing good for a 3star hotel.

Very unprofessional. Manager has a terrible attitude. Staff make a lot of noise. The place is not Peaceful. Manager does not know her bosses name or contact details. These is no complaints process.

Spent a night with my better half, the area is too quite, no shops or restaurants around, Southway mall is dodgy and small, we had to travel to Suncoast to get food and drinks.The sheet and covers were dirty. Other than that, it’s a nice gateway, we had a swim at night with our drinks by the pool, only got uncomfortable when the security guard told us that thieves climb up the fence and enter the pool area. They did not specify checkout time even when hubby texted them, luckily we know usually checkout time is at 10am so we left at exactly that time and that’s the only time we were told that indeed checkout time is 10am which was not specified upon booking.

Spent the weekend at Royal Ushaka Hotel with some work colleagues and it was a nice reunion after the whole COVID-triggered restrictions. Breakfast was splendid and delicious. Safety and security-wise, it felt safe. Rooms were clean and the reception duly attended to our few concerns.

Friendly staff. Good service

In terms of room service we are not happy, sheets and towels were repeated funny enough it's white so how can one feel comfortable sleeping with the same dirt, you'd have to go to the reception and literally ask for toilet paper, towels and what not they can just improve those then everything will be fine.

I phone to book a weekend at the Royal Ushaka Hotel , spoke to Daniela....this women is very rude..not customer friendly at all.....due to this it left a bad taste in my mouth......lost customers....very poor. Can someone pls exchange her with someone that will be helpful and friendly.....