Giant Durbanville

They offered to order me a part on Tuesday and said it would be there on Thursday.I followed up on Thursday and they said it would only be there on Friday and that they would let me know.I phoned them Friday morning and they confirmed it would be there between 12:00 and 13:00.I Arrived at the store at just after 14:00 and they said it had not arrived yet.They said they would phone me when it gets there. I called them at 16:00 and they said their delivery of parts had arrived but my part was not there.At no point were I contacted by the store to let me know the delivery was delayed or to let me know the part didn't arrive.This was my first experience with their store and I won't be going back.

Awesome service, Julian helped me with my bike fit and gave me some pointers, they also did a quick gear set.Awesome shop, would recommend to any local rider , enduro or xc, they have it all.

I would recommend anyone to Giant Durbanville. I spent more than 6 months trying to get a replacement frame for a brand new giant road bike i bought at one of the other giant shops. The store i bought the bike wasn't doing enough to get my frame replaced. Giant Durbanville stepped up after i mentioned my issue to them, 2 days is all it took to get a replacement frame. Thank you Giant Durbanville

Have bought 3 different bikes from them already. Their pricing is very reasonable and I will continue to purchase bicycles from them in the future.The team is willing to assist with customisation of their standard products to suit the customer's needs. They tend to come to the party and resolve any issues one might have with the products they sell.I would not personally use them for general maintenance of my bicycles but they will honour any warranty claims and resolve issues with products and parts.

Store looks nice but website is underdeveloped, search criteria is none existent, someone that is looking for a bike that is within their price range is really difficult. When looking for extras there are no prices which makes me not want to shop at this shop. Pictures of bikes are mono and small, more options would be nice so making a chose would be easier. A more interactive website would be nice as parking at this centre can be difficult.

A well designed and stocked bicycle shop. Ample parking available. Easy to find. Friendly and knowledgeable staff.

Stunning shop, #MAXWAX stockist. Go get your biking on! Julian and team on the ball.

I took my little girl's bicycle in for a few minor repairs on a Saturday. The guys were very helpful and friendly. I was expecting them to have it repaired sometime in the week but to my amazement I got a call not long after dropping it off. Thanks for the friendly service.

I urgently needed a new tubeless tyre the day before a race. The staff were quick to refer me to the team member who knows my particular bicycle, and I was hooked up with a new tyre in no time. They also fitted it for me at no extra charge! However, all this comes at a price: The same tyre is about 20% cheaper at a popular bike shop in Claremont. Still, if you want zero hassle and don't mind paying a little more, Giant Durbanville is a great choice.

I have really only used this shop to get spare parts that I have trouble getting elsewhere like slime in road tubes and 3m long brake cables so can't really judge them properly. They appear to be professional enough. Giant bicycles on sale appear to be good value for money but that is based on the brand and not peculiar to the store. My preferred bicycle shop is friendlier. The guy that appears to be in charge is friendly enough but staff are kind of detached.