Detpak South Africa PTY Ltd

Wonderful helpful and friendly staff, large factory, great service.

This is my new place of employment. I enjoy being here and greatful for the opportunity. Wonderful atmosphere and great people.

I am disappointed with Pam's response when I wanted to ask regarding my order. She immediately cut me off without asking who I am and what I am calling about. She just said my order has been dispatched today without asking my name. Not professional at all!!!

Well organised company, food safety procedures inside the plant is alittle over kill.

We bought quite a number of packets from them a while ago online. We somehow lost the invoice and I phoned to get pricing on the packets we bought. The lady asked me to go online and see the pricing there. I asked her if she could not give me a price since I did the effort to phone in person. She said ok but in future please do it yourself online. I then read her the code on the packet and she said it is an international code and this is why I should get it online. The lady was not rude yet blunt and lethargic. Maybe a more friendly approach would have been to explain in the first place that codes are different and if you want a returning customer maybe to offer a email option where one can give the package information in order to get a price. ( with load shedding it is not always possible to go online) thank you.Martin.

Very poor management! you open orders for delivery bags, waste our time and fuel to come to your company, only to reach there when there are no bags. What's your really intention though?

Extremely poor quality kraft cups and lids that do not fit the cups securely at all.I reached out to Detpak to replace the cups and they did, but only after two weeks, in which time I was forced to use most of the poor quality cups. The cups they sent as a replacement were just as poor in quality as the ones they had replaced.I then ordered better quality cups from another supplier and lids from Detpak.The lids neither fitted the Detpak cups, nor did they fit the better quality cups from the other supplier.Still awaiting a response from Detpak about the loose fitting lids for a week now.

It's a cool environment. The only annoying thing is the factory workers. There's too much tribalism between the pedis and Zulus and if you're new there it's weird because your are expecting everyone to be working hand in hand with each other

UPDATE: Carla responded in a very professional manner and is currently handling my order. I am satisfied so far and regained my confidence in Detpak. I will continue supporting the company and hope to build a long term relationship with the company. Thank you.

As I'm still waiting, confused and angry at the same time since from the 1st I made payments for my delivery bag and I'm still waiting