Builders Express Hillcrest

Gorgeous shop and so many things to see, but very few staff on the floor and those that are there don't approach you and ask if you need help. When I asked a staff member where I could find an item, I was directed to a particular isle. I searched for the item in vain. I approached another staff member and was directed to the other side of the store! I eventually found the item I was looking for and took a stroll around the store, taking note of staff members on their cell phones, applying lip balm, chatting to one another, etc. Not one of them asking customers if they needed assistance. Will never go back to that store again. Their opposition has far more efficient staff and they're friendly too

Can't find d the air fryer that was on display. Looking attakealot. Wider ranger and much more competitive pricing.

Everything one could need DIY speaking and very courteous staff. Will definitely go back there

Pinetown verses Hillcrest Builders BranchI needed to purchase a new pool cleaner and as luck would have it my local Builders (Hillcrest) was out of stock and so I was forced to look further afield and contacted Pinetown, what a lucky break the computer showed they had one in stock so I ordered it on-line, within 30 minutes I received a phone call to tell me the computer was wrong and they had no stock but not to worry, they had located one for me at Riverhorse and their driver would collect it in the morning and deliver it to me when collected. I must admit I was most impressed when the driver turned up the next day with my order. No guesses as to where I now do my on-line shopping with Builders, in November 2022 I did an on-line shop at Hillcrest and an item valued at R80-19 was out of stock and a credit note was issued when I tried to cash it in on a new chain saw purchase I was told I had already used the refund and there was only R30 left, this I told them was from a different transaction that they also could not deliver on. I was told to take it up with head office to which I am still waiting for a reply from. Pinetown have my vote and custom now.

Good service. Got what I needed. Easy to park.

Good wide ranging stock.Prices in some departments (eg pest control) on the high side.Customer service could improve considerably.Staff are ready to help when you can find someone.Queue at query desk is often very long.Service from tellers is OK but I'm sure everyone wishes for tellers like Woollies tellers at every store.

Great Range but just don't expect any service. When you find an employee they will simply point to the aisle but wont take you there and show you as that may just short change them on their phone time

Excellent yard section, plenty of space for collecting of building materials. This branch always has a good number of tills open making payment quite efficient

Build it has such a variety of stock and knowledgeable assistants to offer advice. A place to wander in if you so wish - I keep adding bits to my trolley along the way.

Had good service from Sanele, who assisted me with the kitchen cupboards tops and plumbing. Also Eugene was helpful.I paid yesterday and all items delivered today.Unfortunately, a can of 4D40 was squashed.