Freedom Of Movement

I would leave zero stars if I could. Joined my son to use his giftcards to buy a pair of sneakers today. As the vouchers were for his birthday I said I would pay any excess….. they asked for R895 which I paid….. and then asked what the shoes cost? R1895….. and now I was confused knowing that the vouchers were at least R500 plus R1000. And actually then remembered the second one was R1500. I immediately asked them to double check - they first nodded when I said R1000 and when I corrected to say the second one was R1500….. they confirmed thats what the system said. They suggested the card was used already - I said NO WAY - and my son confirmed. Then they said oh maybe you can only use R500 at a time at which point I wanted to explode. (And they did not actually offer the cards back after the original transaction with the supposed R1000 still redeemable). I insisted they refund my R895 immediately which they did….. 20 min later they could still not get it sorted. And we left with R105 still owing to us. Not a single word of apology and made us feel like we were trying to scam them!!

Thank you Lariska for going out of your way to rectify my packaging complaint, I truly appreciate the great service i received.

Amazing service from Beverley at Stellenbosch store I will be back

Always a wonderful experience shopping here, Tamia was so incredibly helpful and I’m excited to expand my FOM collection even more!

Really helpful, lovely people and high quality goods too :)I will be back for sure!

Bought a pair of Vellies 2 years ago and these are the best shoes money can buy. Like a fine wine, they get better with age!

Excellent and friendly service from Beverley and Mary at FOM Stellenbosch with sourcing a belt (also very quickly) that I could not find anywhere and also checking that the vellies I ordered are in good shape. Would 100% shop there again and support them.

Great customer service. Such friendly and helpful staff

Thank you Sive and the Somerset Mall team! Great service with lots of smiles!