MAC Cosmetics
33 Reviews
- Wednesday9 AM–7 PM
- Thursday9 AM–7 PM
- Friday9 AM–9 PM
- Saturday9 AM–9 PM
- Sunday9 AM–6 PM
- Monday9 AM–7 PM
- Tuesday9 AM–7 PM
About the Business
MAC Cosmetics | Beauty and Makeup Products - Official Site | Offering more than 100 shades of professional quality cosmetics for All Ages, All Races, and All Genders. Enjoy free shipping and returns on all orders.
Contacts
Website
Call Us
+27315664050
Shop G127, Gateway Theatre Of Shopping, 1 Palm Blvd, Umhlanga Ridge, Durban, 4319
Hours
- Wednesday9 AM–7 PM
- Thursday9 AM–7 PM
- Friday9 AM–9 PM
- Saturday9 AM–9 PM
- Sunday9 AM–6 PM
- Monday9 AM–7 PM
- Tuesday9 AM–7 PM
Features
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
- Credit cards
- In-store shopping
Recommended Reviews
Rebecca Govender
18.10.2023
MAC Cosmetics
For a big well know make up brand you guys are terrible at customer service.I brought in a foundation which I bought while on holiday in Capetown which I found to be too dry for my skin{in its original condition}U guys refused to assist or even actually actLike you wanted to help. They guy said that he couldn't do the swap there refused to used my receipt to even try. If you want tips on customer service speak to your V A water front branch they are excellent
Thandeka Mseleku
17.10.2023
MAC Cosmetics
The service was very bad, me and my friends wanted to try a some lipstick and we were told that we should book online if we wanna try something. The lady who told us had a little bit of an attitude too. Am never going back to gateway Mac. The pavilion has a better service plus you don’t have to book online if you wanna try something before you buy it.
Michaela Moodley
13.10.2023
MAC Cosmetics
Talented artists in store but lack professionalism. I had my make up done and the lady who did it, did a fine job but there were times I had insisted I did not like something or said I wanted something else, and she insisted on what she had thought was best.
Layla Omar
18.09.2023
MAC Cosmetics
Nobody picks up their phone. You guys need new staff - up your game. Reading the reviews as well you would think you guys would’ve done something by now about the horrible staff members
Raeesa Essa
18.09.2023
MAC Cosmetics
Absolutely unprofessional. Went into the store to look for a specific eye shadow. Asking one of the ladies for help and was completely ignored!!
Caitlin Dhaneshwar
06.09.2023
MAC Cosmetics
The service at Mac was absolutely disgusting. Makeup artist was extremely unprofessional and no knowledge on the products. She was totally distracted by her colleagues. Poor customer service. 0/10 would not recommend.
muhammad mansoor
02.08.2023
MAC Cosmetics
Terrible service absolutely racist pavilion store much more better service you guys must remove these type of staff not good for such a big store will never go to gateway mac
Nicolene Sathi
25.07.2023
MAC Cosmetics
Disgusting service !!! The attitudes of the make up artist is just appoling. Every other Mac Store offers such great service besides Gateway. I would never ever go into this branch again.
M Pars
23.07.2023
MAC Cosmetics
Terribly unprofessional! Mom went in with a bunch of *back to Mac* containers but she was made a fool of when she was accused of having some" fake containers too. They snapped photos and promised to get back to us but never did! Ended up swopping them at pavillion who verified the containers were real and limited editions not released in SA. Typical uneducated and untrained creeps working at gateway mac who think they know it all! Unhelpful and useless too! Rather go to pAvz."
Ausha Ramganais
22.07.2023
MAC Cosmetics
No professionalism always busy was given sample just by looking at me my friend who is 2 shades darker to me was given a lighter shade .The color given to me was way to dark i ended up looking brown literally.For a 1st time client I was not satisfied
Add Review
Map
Shop G127, Gateway Theatre Of Shopping, 1 Palm Blvd, Umhlanga Ridge, Durban, 4319
MAC Cosmetics