Sassa Bellville Local Office

It was horrible was there from 4am the morning I came for an appointment cause I saw the Dr already. Lady came out took all people's IDs who hasn't seen the Dr but needs an appointment for the sassa Dr. They gave the ones who didn't see the sassa Dr a date and return to sassa office appointment. Then they called us who already saw the sassa Dr and told us we must stay or come again cause they only have dates for February and we saw the Dr October so there's no point unless we stay or come everyday and they might see if they can squeeze us in. They don't even listen to the people and have attitudes. I was there from 4am people much earlier than me also and they told us this info at 12pm I stayed till 2pm but left cause fell ill so my husband brought me home. I feel their worth ethic is wrong and they purposely work slow so they don't have to see a lot of people to send them home. They inconsiderate of peoples health, on pockets or petrol. I find it a horrible amount of people they serve as well. Disgusted some people have to pay for Dr's again to see them. Very ANGRY.

25 Aug 2.30 We went to the sassa office and got an APPOINTMENT for 01 August. YOU HAVE TO MAKE AN APPOINTMENT.ONLY GO ON THE RELEVANT APPOINTMENT DAY.Arrived 7.30. Got to the front door by 8.40. Then there was a long wait. Got inside by 10.30. The queue inside took long, but the actual paperwork was quick. Out just after 1. Then a long wait for confirmation. All done by 2.45.If they finish the appointments for that day; they do take people who arrive without an appointment. But be prepared that it may take more than one visit.It was was not the nightmare I had been expecting. They've been doing this for ages, know the ropes and are efficient as one can expect from any gov dept. Best advice: Just go.Do what they ask, when they ask.Be nice - and it you'll be fine ☝

It's OK but better than other government institutions lol. Slow and you must have time on your hands and definitely have go back as all applications are different requirements or short coming so do you first visit make list of info you need to provide and have them list it for so on next appointment you settle your application. Best I can provide at this stage.

Was there the entire day, from just before they opened till they closed and, a few other people were in the queue the day before, they weren't helped so they slept over outside the office & only finished with me, when they closed!!!

i was so sock to be treated so kind and loving and with respect cuese the last time i was treat very bad but thank the good lord thumb up for my service

The organising of helping the people can be worked on and can help if they change their way of how the people is helped.I was fortunate enough to be helped quickly today but was my fourth time trying to get the information I needed.The employees work hard and need extra hands and re-organising their method of handling the work, can make their work a little easier.

Friday i phoned sassa customer care they told me we can go to eesterivier or belvill we then went to belville....We were from dir lowrys pass ...when we finally got to enquiries i was 2nd the lady said i will help you in 45min im going on lunch...then a nother lady came helped the person in front of me finally my turn just to get told i must go to eersterivier....got at eersterivier they told me i must go on monday to strand office they will help us.............do they think our transport cost nothing....mmmmm say no morr

I was really very happy with SASSA Bellville. Arrived at 12:00 on a Monday - none of the horror stories people tell you about - a queue of about 60 people, immediately got a seat inside (in fact nobody was queueing on their feet, everybody had seats). The officials were warm and friendly. The wait was about two hours, and the paperwork less than 5 minutes. You have to have patience, but I was impressed to see how organised and calm and clean everything was. Airconditioners working, queue marshals working, security working, systems working, everything working just fine.

I took a friend of mine to apply for her SASSA, like every Govt Dept, there is a queue, which is understandable, except this queue did not move for 3 hours leaving all the oldies sitting out in the cold weather. I don't think our Govt departments are open to any suggestions. It's just sit down, shut up and wait your turn

The services is the worst ever. The staff are rude. Old people must wait in long cues then at 3pm given a date in 2 months time. Losing out on 2 mths pension. Staff more on their phones and chatting to each other. I've been there twice in a row in Feb. From 6 in the morning. Not assisted yet. Got date for 26 April only. Pathetic.