OUTsurance Durban

I am happy with OUTSURANCE my claim was sorted very quickly and my car Is sorted.Thank outsurance

Excellent service, outsurance is always the best I will recommend them anytime

OUTsurance is one of the most deceptive and unethical insurance companies that is currently plaguing South Africa. They are more interested in committing legal fraud, than serving their customersIn 2022 I applied to OUTsurance for out and about cover on my laptop. During the initial sales consultation in acquiring the policy. The sales consultant didn’t highlight the fact that theft out of motor Vehicle due to remote jamming was not covered, neither did he highlight the part of the policy, where it stated that to be covered by theft out of motor vehicle, the vehicle needed to have physical damages.When my belongings were stolen from my boot, due to thieves’ remote jamming my car and stealing my car contents. OUTsurance refused to pay the total value of the claim and instead reduced the value by 50%. They stated that they were doing me a “favour” since they don’t cover theft by remote jamming of a vehicle. Upon inspection of the policy, there is no clause that states anything to do with remote jamming. Only a clause that states the vehicle must have physical damage. Hence, they probably decided that they don’t want to pay the claim due to circumstancesGiven point above this means that OUTsurance doesn’t want to acknowledge the fact that within Gauteng there has been a significant increase in theft out of motor vehicles due to remote jamming. Hence the current policy is discriminating against people who have encountered a theft by means of remote jamming. Criminals are becoming more sophisticated by the day and clearly OUTsurance policies are not covering their customers for the latest criminal methods.So essentially OUTsurance defrauded me of fifty percent of my claim. They sold me a policy under false pretence that my contents would be insured if they were secured in my vehicle, not mentioning that remote jamming was not covered. This was only mentioned after my claim was submitted.Please do not use OUTsurance for your needs. They are unethical, non-transparent and a deceptive company that is only interested in cashing your premiums and not honouring your claims. They will use whatever tricky policy clause that is not emphasised to you to defraud you of your claim. They are not interested in assisting their customers, but rather exploiting them.

Outsurance App very frustrating. Was also told that homeowners liability/building was not offered to me. I called another insurance company, they assisted me ex ellently.

Thank you to OUTsurance for the extremely kind and thoughtful gesture towards my cat Leo. You guys (Ms Sue Feni from the pet insurance department specifically) assisted with his first claim last week and she has sent him a get well soon gift. She is kind, considerate, assisted me greatly and was patient and understanding. I am currently busy trying to reopen my pet claim as Leo is still unwell, and I have no doubt that the agents who will assist me now will be exactly the same.

Absolutely pathetic! Asked a few places for quotes on car insurance and when talking to Outsurance and constantly reminding them that all I wanted was a quote they created a policy for me anyway with out my approval. Then when called to have them cancel the policy they still charged us after for a policy WE NEVER AGREED TO OR ASKED FOR.Edit: Its now been a month and we were put back on a policy even after cancelling. Ridiculous

I have used outsurance for 22 years to insure my house which was part of my bond . I paid off my house and contacted outsurance to inform them that the bond was paid and I would have to pay them direct. They told me tge amount, so I thought I would get more quotes only to find that I would be paying R800pm more to outsurance for the same level if insurance. I changed and am saving almost R10000 pa. So I have been ripped off for years.

We are shocked to see insurance go up from R1,592.68 to R2341. I own a Mercedes A class. I will cancel my insurance this must be a mistake. You think outsurance is cheap think again, They will give you the best premium when you start off save save think again. I cannot believe it.

I do recommend, had a lighting storm hit one of my inverters that was worth R6000 couldn't claim on anything below R9000, canceled straight away and will never return

On a positive note, OUTsurance have always been very helpful in arranging and coordinating all my claims. Claims sorted out professionally and approvals expedited speedily. Absolutely no complaint. If I had a concern, it would be addressed immediately.