Berzack Brothers

Extremely disappointed! You buy machines from them but when it breaks they can’t even assist. Ordered parts, waited weeks and then when it arrived the part wasn’t even for my machine.Then I had to complain because the sales rep just didn’t care that I have been calling and trying to fix my machine for 6 weeks. Then eventually we got the part we requested, yet I am still sitting with a part that I will never use but they won’t even collect and refund me for that part. What a waste of money and courier fees.Their sales rep, even lied and told me he ordered the part for me the second time assuring that this time he ordered the correct part. Waited again a couple of weeks. Then I compalined to management, few minutes later he messages my staff member to ask what part we need!!! Shocking!Unfortunately, my machine is now showing another error. Our local mechanic phoned, to find out what part he will need for this error and for advice instead of sending the machine all the way up to JHB. We were told that they can not assist us, we must bring the machine in. What is the point of giving us booklets, it shows what the error is the mechanic just needed some assistance over the phone. Absolutely ridiculous. Shocking service.Jessica

Worst customer service I have EVER experienced. This company is full empty promises!!!!

Johannesburg Berzack Brothers never answer their phones , I am using a machine that is sold by them and simply cannot get any information, I am going to sell my machine and buy another brand from their competition and hopefully I will at least get some technical help.....who on earth doesn't answer their business phone for days on end????

Great service

I must commend Naomi Doyle, Nastassja Simons, Chantelle and Sello for the outstanding service I received from all of them. Naomi, for recommending the perfect machine for me, Nastassja for pairing my machine with the must-have accessories, Chantelle, for always making a plan and Sello, for showing me all my user errors without making me feel stupid. Thank you all.

Horrible service.My machine is now worse than it was . Infact I cant use it at all .Kesha is very rude and not apologetic as if she is doing us a favour and not business .

Berzack known For Quality.They served well to textile Industry.They sell quality sewing machines and accessories.Most famous brands they sells are Juki & tajjima.UNO or any other doesn't have any competition with them.They are far ahead then UNO or others.Other sells china 3rd class machineWhile they sells Japanese machine.

Is It Berzack's policy to deliver damaged goods to a client? Also screw up my order twice by delivering the wrong goods when the correct goods were left off the First Delivery?1.Stock Delivered Short on Monday by 2 items despite the fact that Promise" confirmed all items were there which we paid for in FULL as per quote2. Inv # InIndjo 29180

Wonderful Service... I would like to thank Carol Maphalala for her excellent service. She has been so very helpful. Every time I order embroidery supplies from her, she gets back to me quickly, supplying everything I needed being very friendly and accurate! When I needed something very urgently, she was able to quickly deliver the items needed. Thank you so very much!

Went to this company yesterday, spoke to Naomi Doyle. Got a quote and a business card. Requested a picture of the machine. Today I have phoned 3 times. Message after Message. Finally got hold of her. She tells me that she is busy with new clients on the phone since yesterday and has not even 1 minute to send us a picture. So BERZACK BROTHERS HAS JUST LOST OUR BUSINESS. I REALLY DON'T NEED THIS UNPROFESSIONAL LADY TO ASSIST US ANY MORE. Thanks