Koshai Kollection

We placed an order with Koshai Kollection only to realize that the business isn't necessarily a going concern any more. I urge you to do due diligence, get customer references and verify the financial health of Koshai Kollection before contracting with them. We learnt this the hard way. Even if you were to visit the address listed on their website and this posting you will find that they aren't even based there. A simple company search on CIPC will show that the entity is being deregistered. Do your homework first!

I ordered a custom R17,500 table from them in December - it arrived 4 days late, each day took multiple calls and messages to be informed it was now delayed again. When the table arrived it was a complete and utter mess - damaged in multiple areas with completely unstable legs only screwed in with two screws, far thinner top than was paid for and even featuring a dent poorly filled in with filler - varnish was not done correctly with one side unvarnished entirely, all in all an utterly shocking table. After much back and fourth another table was agree to be sent, all of this was also done as if this entire situation was my fault and it was not them who delivered such a poor first table. I travel consistently for work but every time I asked for proper photos of the new table they were never sent and it was consistently demanded I travel to their workshop to view the replacement. Eventually when I returned from a second trip overseas another table was delivered. The new table is adequate, was it worth dealing with their poor behavior the absolutely embarrassing first table I was forced to use over the holidays and the headaches since? No, not at all and now having them harass me about final IN FULL payment? Hell, no. Rather go somewhere else - ordering anything from this business comes with a LARGE risk and certainly does not guarantee you quality, service or any form of comfort and safety. Go elsewhere - photos of the shocking first delivery attached. Keep in ind that was a R17,500 table.

I ordered from Koshai Kollection on the 16/08/2022. I ordered a Meisie Handbag from them. Paid my order and i awaited for order confirmation and order number. 4 days past and i didn't receive any email from confirming my order had been received with an order number. I emailed them, made contact on Instagram with them really trying my best to find out what is happening with my parcel. After 5 days of trying to make contact with them i got through to the owner of the business who ensured me a consultant will be in contact with me soon. When the consultant phoned she ensured me i must not stress i will have my bag the following Thursday. That Thursday came and yet no parcel or any feedback from them. On contacting them again, they told me the bag is out of stock. I then told the consultant i no longer want the bag they must refund me money. The refund was logged on the 26/08/2022. I am yet to receive my money back from them. I would not recommend ordering from them as the service is poor, the correspondence is poor. Rather take your money els where

I ordered a custom oak table and the staff were very helpful and professional & delivered ny beautiful table on time. Kudos Koshai Staff! I will be referring friends and family

Good customer service.