Incredible Connection

Terrible customer service, whoever was working the door on the 7th of March 2023, needs to be checked and probably fired. Abysmal customer service chasing away customers with his terrible attitude. I am beyond angry and will NEVER purchase from you again. Please check your staff immediately.

This is a place one would think of every time there want to buy electrical gadgets. Although smaller than other branches, it still manages to have staff with the Help one can vibe with.

Thank you for the exceptional and prompt service. Super friendly, professional and efficient. Katleho went above and beyond to help me. Thank you so much. That man deserves an absolute raise !!!!

I drove to almost every IC in jhb north looking for a laptop and a printer. Came to Ferndale and an amazing gentleman called Katleho helped me. He was knowledgeable and so helpful. With a smile, he made sure I had everything I needed. Then a lady called Talent helped me. I wanted 24 months credit and she made sure I had all the right documents and everything. Finance approved same day. Fetched my stuff this morning. Awesome store and a personal thank you to Talent and Katleho for making a run around day end in such a good note!

This is the worst place to go if you specifically want something, unless if you're just browsing around.First of all, the staff has no clue on what they're selling. I arrived at the shop on 26 April 2023, a sales guy approached me and I told him what I was looking for, a UPS Multiplug. The guy had no Idea what I was talking about. Fine, we can't know everything. I showed him a picture and apparently 'they don't sell those'.Very disappointing for a store that comes highly recommended.Well, a colleague was just nearby and could only assist while he was sitting down on his phone. No one suggested any alternatives for me, they could only point me out to try somewhere else.I was very disappointed by the service delivery more than the unavailability of the item. No desire at all to assist their customers.

To everyone buying products from incredible connection, BE AWARE!!!! You will buy products stating that you have 1 year warranty on them then incredible connection tells you that you only have 6 months. I bought my playstation 5 for R14 000 at the Ferndale branch. I recently picked up an issue with the controller, so I sent it back to the branch where I bought it since my product I bought was less than a year old and the warranty card in the box of my ps5 says I have 1year warranty. Now incredible connection tells me that my product is out of warranty and they cannot repair the controller. I must purchase a new controller. So please don't buy from this company. They live up to a name that people have been calling them for years. Incredible corruption

Jobs are not easy to get. So why are you guys employing staff with such attitude? Very unfriendly. I won't go back here anytime soon

Atrocious service from salesperson,cashier to manager. It's like they doing me a favour. These guys need to up their game and be schooled on service. I regret spending 10k at this branch.