Browns The Diamond Store

Maite was very helpful and made me feel like a valued customer. Will definitely recommend Browns Sandton City and would suggest dealing with Maite when visiting the store.

Poor workmanship on earring stud/pin. Get quoted to repair both even though one was broken.

Excellent service, Maite Kabongo and my wife really connected which made our purchase very special. She even stayed past closing to accommodate us. Browns is fortunate to have such a great employee!!!!

Kajal is the best A++. The experience is always so good. :)

Maite is an such pleasure to deal with. Very helpful and knowledgeable about products. She is an absolute gem (excuse the pun!).

Pathetic service.. My husband bought me a ring from Browns on the occasion of our anniversary which had to be resized and our sales consultant , Bianca, promised us delivery of the ring before our anniversary.. there have been no updates from Bianca who also promised to keep in touch on WhatsApp on the updates.. when I finally called in for follow up, she tells me that the headquarters don’t entertain such requests and that they say there is risk of burning diamonds in the process.. was this not known when you were desperate to sell it? We still haven’t received the ring and not even a courtesy call to inform it will not be ready by the promised date.. Disgusted by the service.. never going back

Fantastic experience and service. Damian was incredibly well versed and easy to talk to. Thank you!

I've always heard about the Browns experience and got to experience it first hand. It didn't disappoint. The staff are friendly, professional, and proactive. No doubt the quality of their products match this. You can see and feel the quality compared to other stores.

CHECK YOUR BROWNS DIAMONDS FOR CRACKS.Browns has left us no choice but to share our story on social media.The original ring was purchased from Sandton Browns. I had my engagement ring resized to a smaller size by Browns. When I got it back, I noticed that there was a gap between the last diamond and the band on one side. The manager at Hyde Park looked closely at the ring and assured me nothing was wrong and that sometimes that just happens when the ring is resized. The first example of shoddy craftsmanship.A month later, our family jeweller picked up that 3 diamonds on the band were cracked. Taking it back to Hyde Park, the manager said she did not see any cracked diamonds but would send it for assessment. Her attitude was absolutely disgusting.I received a new ring a month after the workshop confirmed that indeed there were cracked diamonds. I took the new ring to be checked by an independent jeweller and there we found another cracked diamond in the band.BROWNS JEWELLERY IS LEAVING THE WORKSHOP ALREADY DAMAGED.I would highly recommend that you get your Browns jewellery checked by an independent jeweller because Browns stores will not tell you if anything is wrong unless you send it in to their workshop.