Shell

For the first time I am so disappointed by the service I got yesterday from the petrol attendants at this garage. Yesterday at 14:30 my husband and I went there to get our tyres filled up and to my surprize the petrol attendant at the fill up point we were parked pointed to someone else as he was too busy to fill our tyres. To my astonishment when I realised all the petrol attendants are servicing one car because the car is being driven by some Nigerian guys a bunch of pretty girls.All the petrol attendants were putting petrol and washing this guy's car and chatting up these girl while there are other people there who need help. The petrol attendant who eventually came to help us was making all kinds of remarks about how we were only there to fill up our tyres and while he put air in our tyres my husband noticed he was not putting in the right amount so he asked him and the petrol attendant said he doesn't have to put in air until the machine made a sound. He further went to shout to his fellow petrol attendants telling them how we are complaining yet we are not even filling up petrol.I fill up a full tank at this garage every 2 - 3 weeks and the past 2 times I realised both times on the 25th of March and 12th of April 2021 the petrol attend did not ask to check if the air on my tyres was okay nor oil or the water. On top of that they didn't even do the routine windshield wash.I am highly disappointed by the service of this garage. I have been a loyal customer at this garage for over 3 years now and have never encountered such unprofessionalism and utter disrespect!I live quite far from this Shell garage and on my way to fill up my petrol there I pass 5 other petrol stations. I am so utterly disappointed.

CAR WASH: had my car washed and noticed a large scratch on the boot afterwards. The guy who owns the car wash (not operated by Shell) buffed the scratch, which helped but still left a very visible mark the length of my hand. He obviously denied any wrongdoing. As I dont have access to the CCTV cameras, there is no way for me to prove it was them. Wont wash my car there again!!!

I was assisted by Sibu and the service he delivered was spectacular. He made us feel like we were i a five-star fuel station. Great service.

My car was very dirty, I arrived around lunchtime and and in 20 minutes my car looked like it had a valet. Great attention to detail

Never go back there again and ill advicate to ALL in Area not toWorst Service i have ever experienced

Worse experience ever, I always fill up and today I filled up at shell century city, the last time I filled up I did not have my v card and the attendant gave me a slip so that when I will upagain they can add the points, he could not do that and Ispecifically asked him to fill upto the top, I ususlaky drive for 200km beforethe needle drops I literally drove 18km and the needle dropped so now it will cost me more to go again to the garage to top it up which is unessary. You guys can check my v card history ti see how much I spend a month at shell this is unacceptable

She'll I am going to put it in short words.Change your staff

Decent place to fill up or get a snack

Friendly and helpful staff and great coffee. Can't wait to come back.