Lock & Roll

Just a courtesy note:I am evident of your one of driver of your business vehicle littering on main busy road, noticed this morning vehicle rego CJ05RV. If its business shall be more responsible.All the best for future!

Extremely unprofessional. They sent one worker to fix our balcony door. The worker left after five minutes claiming the balcony door was too large and required 2 people. The same worker came back a month later again by himself... definitely do NOT use this company. I had to call another company to finally fix my balcony door.

ABSOLUTE GARBAGEWas stung 610 bucks for a sliding door service and had my floor damaged.They retro fitted 2 $20 sliders each door ( 2 doors total) and sprayed some silicone spray on the tracks all in half an hours work.I also assisted in removing and installing both doors.Managed to get a reduction in my invoice down to $420.This guys are rubbish. Do not recommend and will not use EVER again.

Have had a great experience twice with Lock and Roll. They fixed two sliding doors for us and charged very reasonably. One door has a pre-existing problem with the frame, that needs replacing, something that Lock and Roll don't do, but because of this the door came off it's track again a few weeks later. They came out for free to put it on the track again. Tradesmen have all had a great, friendly, professional manner and are well presented so would recommend Lock and Roll for any window or sliding door repairs.

I had a very excellent experience with Lock & Roll who fixed my 40year old aluminium windows and new fly screens. They sourced the obsolete parts and didn't leave till they were satisfied with the quality of the window movements, new seals, rubbers and rollers and an excellent price for the labour involved - i recommend totally!

I emailed the company to request an assessment for water ingress because the doors were not sealing correctly. I received a reply to state that the company doesn't repair doors for water ingress even if the rubber sealing needs to be replaced.

We recently got some new locks put on our windows. The service we received from Davis was great. Organised, helpful, clean and kept in contact with us whilst waiting for parts. I would recommend this business.

I got my doors and windows installed and supplied by Stegbar when I built my house a few years ago. My losing door was giving issues and Stegbar recommended me to Lock and Roll as it was out of warranty. I called Lock and Roll and was informed there would be a Call out fee of $198 in addition to other parts and services which ingreed on. Jake from Lock and Roll attended on 23/1/2023 and I assisted him in removing the glass sliding door and he replaced the two plastic roller (front and rear) and filed the track. I then assisted him in fitting the door. He then informed me it was $210 for replacing the rollers which shocked me as I did not believe two plastic rollers cost $210! So I called Stegbar and they informed that the same rollers cost $44 incl GST. I understand the company needs to make a profit - but 5 times the profit? Moreover I also assisted him in removing and replacing the door back as well and the only extra service he did was to file the track. So I called Sales today 24/1/2023 and spoke to Mariana after emailing them attaching Stegbar quote. At fort she tried to explain to me tat it was the cost for the rollers: then after she read the email she informed me she would take $50 off the $429 invoice ($198 call out fee + $210 rollers and service) and that her manager will email me the new invoice next week. How does one justify this type of service? First $210 for service and parts then $160 and on top of that a call out/inspection fee for $198! This will be the last time i use this mob. Regards Shane inv number 7825

These guys came out on three seperate occasions to attempt a simple repair to change the rollers on my sliding door, after the third attempt they conceded they can’t/don’t know how to do it so I told them to put the old ones back on.They day after the door wouldn’t open or close anymore unless extreme force was applied, it’s now destroyed the frame, the steel frame is sliding on itself creating steel shavings all over the floor.I’ve tried calling multiple times and it just goes through to an answering machine, I would stay away from this company.

Six of our roller doors were extremely dilapidated and I couldn’t remember a time where they were functional. Stephen was extremely lovely and professional and our doors are now better than new! I couldn’t recommend him and lock and roll enough! Affordable, friendly and above and beyond customer service!