Vodacom Shop Repairs New Park Centre

The staff were very helpful. Although they are not always professional, they jumped through hoops for me since I had a bad experience at the Rondeboach branch and waited months. I got my phone the same day and the consultant I was dealing with knew what she was doing and helped a lot

I got the most unprofessional help at this Store. I visited on Saturday 21 October at around 2.10 p.m to blacklist my phone which was stolen that afternoon. The consultant spent over 30 minutes asking me for the same details and not getting anywhere. She even asked me to get the call center number and call because she was could not see the ITC number after blacklisting my phone and was unable to assist any further.With what phone must I call? What is the purpose of the shops then? If any calls are to be made shouldn't she make them? I obviously pointed this out and so she continued to pretend to help. After another 10 minutes or so she wrote an ITC number down and told me my phone was blacklisted. After reporting stolen phone to the police and submitting my Insurance claim with the given reference I received communication from my Insurance to provide a blacklisting reference. Imagine my disappointment when they told me at Vodacom Claremont that my phone was not blacklisted at all and there was no ITC number on the system. This means this lady not only wasted my time but gave me a bogus reference which could potentially cost me my insurance claim. I am truly unhappy and need to take this up with her manager.

The Worst In The World.Phone went in 3 Times.Please Close This Joke.Only Keen on getting Money In.Disgrace.

Absolutely worst service at this shop. I would rather drive to bloem to get my phone repaired instead of going back there. They said my phone is un repairable and sent me home. I opened my phone myself and found 1 loose plug. Pluged it in and Bob's your uncle. PHONE IS FIXED

Fast service and great staff

My phone came back as if it was new phone. It was so well repaired I couldn't believe it!Absolutely love this shop!

the repair guy at vodacom told me that he can stand here all day while we go back and forth discussing this issue, but he doesnt have time" for that.... how valuable are the customers really? Tried to phone the store

I am a big supporter of Vodacom, but service sucks at this store. Got an sms that phone is repaired. Went to collect and had to wait for more than half an hour for them to finalize phone. Why send a sms that phone is ready for collection if it is not???

Bad Service. Contratct phone still does not have airtime or data as per the contract 4 days after i took out a contract at this store. Calling the store is also a nightmare.

The sales associate resolved my issue. They were helpful. It was a pleasant experience.