Comet Fireplaces

Unfortunately it is not possible to give zero stars.One installation should have taken one visit. Five visits later and they still had not fixed all the holes. I completed the job myself after I was promised to be reimbursed for the materials. It has been a couple of months now and I have not yet been reimbursed.Another reviewer, Shaun Maggs, is an owner/director of the company.I have included my correspondence after I completed the job myself, below, to the office secretary and one of the owners, Patrick. They have not responded to any of them. I confirmed their email addresses telephonically.______________________________July 20thHi Lee Anne,Thank you for your assistance today.Please find attached my receipts for R132. The job took me 1.5hrs start to finish as I also had to go and purchase the materials.INV0001920 shows a sum of R2500 ex VAT for the installation that should have included the work I had to do now. I did not want Alex's team here again as it would have been their 6th visit, I believe. As such, I did give your company fair and reasonable opportunity to correct their mistakes on the installation. They include and are not limited to:1 Cutting the ceiling hole in the wrong place2 Using old worn flue that did not fit the double wall section3 Only using a half sheet of lead on the roof sheeting that did not cover the adjacent valley - part of the case of an extensive leak inside the property4 Not sealing the flashing against the flue5 Not supporting the flue at the base as it enters the unit6 Not resealing the membrane against the flue sufficiently once againAt all times I kept Shaun informed of these issues. As such, I believe that I should also be refunded for the relevant amount for the time I had to take, in lieu of work not done sufficiently by your company. I will leave this amount at your discretion but suggest 1/5th of the daily rate.Please use the following banking details:[Edited]I would like to add that Gary is an asset to your company and I was impressed with his attention to detail and customer service. Conversing with you has also been a pleasure. The same cannot be said for my experience with Shaun.Kind regards,Ben______________________________Aug 9thDear Lee Anne,I do not believe that any payment has yet been made. Kindly let me know when this will be done, as promised by Patrick.Many thanks,______________________________Aug 31Dear LeeAnne,May I politely request an update as to my reimbursement, as promised by Patrick? If times are a little tough I will be glad to accept payment in installments.Regards,

Excellent service! Prompt and professional. Great communication throughout my decision making process. Love the end product, makes my house a home. Well recommended. - Kirstenhof resident

Fire Place Cape Town delivered a seamless service for the supply and installation of a new interior fireplace, and a re-build of our outdoor braai. Shaun's follow up service with a demo was great, and he has always answered any of my questions promptly. We have been using both products for just under a year and have had no problems. I highly recommend using Fire Place Cape Town both for their products and service.

Great service and price, Shaun was also able to modify the fireplace with his special fire bricks that he has custom made, they basically insulate the fire place so more heat radiates through the glass heating your room more effectively and you use less wood

Very excellent products

Wonderful experience, exceptional customer service with staff that go the extra mile.