Coastal Accounting

Extremely disappointed that despite sending all required inputs for a very basic tax return (no rental income, no investments, literally only one salary and medical aid - a very easy scope) on 16 July 2022, my tax return was submitted late and my tax refund is currently still being withheld from me due to a penalty for late tax return submission. I have been following up on resolving the tax return penalty every month in 2023, yet at the end of April, super appalled that it is still not resolved and the team is extremely unresponsive.Furthermore, I was charged R5300 for this tax return when the scope was so simple. The reason stated was that we had three calls to discuss the return, however, these calls were requested by Shireen Vawda when I simply emailed 7 basic questions about the tax return she sent me. During these 3 calls, she did not disclose upfront that I would be charged by the hour and there was a lot of unnecessary personal catching up asking me about my life and complaining about how tough the merge has been. To know afterwards that I was being charged for this incompetence is frustrating, especially because my tax returns is STILL being withheld currently and not resolved.Do not recommend: you will end up having to spend copious amounts of time following up, chasing, and ultimately doing things yourself yet paying 5X more than any other firm would charge.

Very professional, straight to business.

Excellent services , very professional and friendly staff