Serta Bedding (Pty) Ltd

I have bought Serta beds before and have experienced no problems at all, loved the beds and as a result. I got my parents to buy the same brand. On the 22nd November 2020, I personally drove to Pta to assist my elderly parents to buy a Serta bed at Bradlows Mams Mall but unfortunately they experienced problems with the bed, they reported the bed at Bradlows Nams mall and a Serta rep/ QA person was sent to the house to replace the bed on the 20th July 2021. Now, it is back to square one,the bed is giving problems again.When my dad called the customer service, he was told that he could be experiencing the problem due to holes in the floor and when he told the lady that the floors are tiled and there are no holes he was told another rep/QA person would come out and someone went out by the name if Sabelo on the 9th March 2022. My dad tells me he came with some measuring tools and he confirmed that there was something wrong with the base but he did not take the bed but instead said my dad should await a report from Head Office. This whole situation is unacceptable, extremely poor customer service and I feel my parents are taken advantage of, is it because they are elderly? Please can someone look into this and prioritise resolving this issue.

Best beds. Orthopedic. Awesome if u have money to spend

My favorite bed shop,factory

I bought Serra bed yesterday and they delivered it today, I’m more than happy about the bed and service. Thank you so much Serta team , keep up with your excellent service.

Not often would I recommend something from a clinical perspective, but the Serta beds have certainly cornered that market. Having been their client for more than 15 years, I would recommend these beds of varying density and support for persons who not only have mechanical backache but those with spondylosis as well where sometimes the bed is never even considered when considering the person or the pathology.But at the end of the day......or should I say at the end of the night, this kind of comfort induced supportive sleep cannot be bettered. Consider the different levels and types of support from this range and improve your quality of life. After all you sleep 30% of your life!Thank you to a great team and a brilliant product.

Yes I get there, I'm very I always rely on Google Maps when I'm lost .Thank you Google you are the best.

Bought the Serta bed from Durban ser king size I'll never ever made a mistake this is the best bed i ever bought me and my wife enjoy it and we love the bed thank you so chanderny I will make sure I come back when I need another bed 10 to 15 or 20 years time

It's a factory shop, beds are sold cheaper than the store

Love your brand from Serta paedic to now icomfort rangeThank you for excellent product and price with speedy delivery via dream republic

Excellent service.definately recomend again