Webtickets

Quanita was very helpful and patient. Thank you so much for your quick responses and assistance.

Leader of online tickets... LOL. So many flaws in their website. You can't review a voucher (the text you wrote), rejects normal bank cards, no other payment options available, no direct hotline, nightmare! Wish event organisers wouldn't rely on webtickets as they clearly chase clients away.

I had an issue with tickets I purchased via Webtickets. I was really pleased with the ease of accessibility to support and the speed of resolution!Great service guys.

I must commend the remarkable after-sale service provided by Webtickets. When I reached out via email, Ray from the support team promptly responded within a matter of minutes, addressing all my inquiries and providing me with the necessary information. Their swift and comprehensive assistance has left me thoroughly impressed. Kudos to the team for a job well done!

Today I had difficulty with my entry to the Total Sports woman’s day race. I contracted the chat support via whats app. The chat consultant Quanita was very patient and guided me throughout the whole process. She listened patiently and acted on the photos I sent regarding my predicament. My problem was sorted and she waited until my entry was successful! Quanita you are the poster person of what chat support should be! Thank you for your patience. I can’t wait to do the Total Sports woman’s day race!

When I tried to buy my tickets for the Franschhoek Literary Festival 2023, I got stuck in the payment phase. After several frustrating attempts at paying, I gave up and sent an email to the Webtickets customer service. We all know what customer services can be like. Lousy phone connection, rattling down of stock phrases at unintelligible speed, impatient employees…the nightmare.Webtickets was the opposite. I got a quick reply, the connection was very clear and my service employee Ray was competent, understanding and supportive. She contacted me both via email and phone and I could reach her back immediately through both ways. When we seemed to have found the solution, she offered to call me back later to make sure it had worked out.This was the most agreeable encounter with a customer service department I have ever had. They are the last real human contacts that we have left in the automated online market. The quality of their service or lack thereof shows how much a business really cares about its customers. Webtickets obviously does.

After making booking months ago, I had to cancel because of medical reasons and undergoing operation. I really appreciated Webtickets very fast response to my query and have been refunded full price of the tickets. Really impressed by Webtickets.